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BUS403: Negotiations and Conflict Management
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Course Introduction
Course Syllabus
Unit 1: Negotiation Strategy
Unit 2: Managing Business Negotiations
Unit 3: Conflict in the Workplace
Unit 4: Conflict Resolution Strategies
Unit 5: International and Cross-Cultural Negotiation
Study Guide
Course Feedback Survey
Certificate Final Exam
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BUS403: Negotiations and Conflict Management
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BUS403: Negotiations and Conflict Management
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Course Syllabus
Negotiations
What Is Negotiation?
Problem-Solving and Decision-Making in Groups
Decision-Making in Groups
Setting the Right Goals
Strategy Planning
Recognizing and Avoiding Negotiation Mistakes
Distributive Bargaining
Introduction to Augmenting the Bargaining Zone
An Overview of Game Theory
The Prisoner's Dilemma
What Is a Zero-Sum Game, and How Do I Play?
Integrative Negotiation
The Importance of Integrative Negotiation
Collaborate to Negotiate
Emotional Intelligence
Does a Positive-Sum Attitude Promote Happiness?
What Is Emotional Intelligence and Why Do You Need It?
Unit 1 Assessment
Closing Starts at the Beginning
Principles of Persuasion
The Essence of Negotiation
Collective Bargaining
Mergers and Acquisitions
Investment Thesis on Sears: Case Study
Relationships between Principal and Agent
Liability of Principal and Agent; Termination of Agency
Multi-Party Negotiation and Power
Sources of Power
Unit 2 Assessment
Understanding Conflict
Five Good Things about Conflict
Leadership Guide to Conflict and Conflict Management
Four Ways to Deal with Conflict at Work
Organizational Structure and Change
Defining Economics
Teamwork Effectiveness
Why Teamwork Works
Effective Team Work and Collaboration
Conflict Management: Identifying Active Listening
Personality Types
Stereotypes, Prejudice, and Discrimination
Prejudice, Discrimination, and Stereotyping
Gender
Sexual Harassment
Ageism at Work
Five Cross Cultural Capabilities for Clinical Staff
Building Culturally Competent Organizations
Organisational Conflict
Four Keys to Resolving Workplace Conflicts
Unit 3 Assessment
Thomas-Kilmann
Finding Opportunities in Conflict
Alternative Dispute Resolution
A Problem Solving Approach to Conflict Resolution
Conflict Resolution
The Nature of Unions
Collective Bargaining
Facts about Mediation
Arbitration
Argument Analysis: An Epic Day for Employers in Arbitration
When to Bring a Lawsuit
Law and Legal Risk Management
The Trial
Resolving Conflict
How to Make Teams Work Effectively
Conflict Resolution – A Redefinition
Project Completion
Teaching About Conflict Resolution
Five Reasons to Tell the Hard Truth to Underperformers
Have a Performance Conversation with an Employee
Progressive Discipline and Termination Processes
Unit 4 Assessment
Culture and Business
Ethical and Cross-Cultural Negotiations
Rate Your Cross-Cultural Relationships to Build Them
Trompenaars' Model of National Culture Differences
Interview with Fons Trompenaars
Types of Organizational Culture
Intercultural Communication
Cultural Awareness from Both Sides
Finding a Common Language in Intercultural Negotiation
The Importance of Face in China
In China, Begin Slowly with Praise
The United States and the Arab World
Arab Women as Business Leaders Will Always Be the Exception
Business in Mexico
Latino vs Hispanic: Constructing a New America
Introductory Trade Issues: History, Institutions, and Legal Framework
The World Trade Organization (WTO)
The Effect of Politics on Global Negotiations
Be Proactive with Your Government Relationships
Problems with Authorities Can Be an Opportunity
Unit 5 Assessment
BUS403 Study Guide
BUS403: Certificate Final Exam
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