You read Section 3 of this chapter, "Dealing with Problems", in subunit 3.5 within the context of the project management professional's role in resolving conflicts. Read the rest of this chapter, which will help you recall how to define client expectations and how to determine the proper organizational structure to deliver an acceptable project. The client brings their own set of expectations to each project. That said, how will you manage a disruptive client? A passive aggressive client? What are tools you can use for each situation and what are the commonalities? Attempt the exercises at the end of each section.