BUS403: Negotiations and Conflict Management (2016.A.01)

Read section 1.3 on pages 24–27 to learn how others' perceptions may not be identical or compatible with our own. Perception is the driving force behind our reaction to things. Then, read Chapter 9 on pages 256–293 to refresh your knowledge of conflict management styles and effective management techniques, including changing organizational structures to avoid built-in conflict, changing team members, creating a common enemy, using majority rules, and problem-solving.