Using the HR Balanced Scorecard to Gauge and Manage Human Capital, Including Your Own

Read this section, which will help you understand work measurement from an HR department’s perspective. Pay close attention to the Balanced Scorecard method and consider the implications for a manufacturing and service organization. Use of this method is useful in getting a picture of the organization’s effectiveness beyond the financial statements. As you read, keep figure 16.10 in mind and consider the balanced scorecard would help your organization make better decisions related to operations.