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Your employer will likely ask you to present your ideas and knowledge, whether to make a sales pitch, offer your point of view, or present an award to a colleague. Most oral presentations, whether delivered face-to-face or online, follow specific protocols. In this course, you will practice your skills to become a more proficient and confident presenter, both face-to-face and online. This course has two parts. First, we will explore the elements of communication and what they mean. We will st...

* Recognize elements of communication when preparing for and giving a presentation; * Analyze an audience to create an effective presentation; * Choose careful and thoughtful language that is appropriate for your audience; * Choose a presentation topic according to your expertise, audience, and expectations for the occasion; * Develop an outline that identifies a clear central message with supporting main points; * Choose a speech pattern to organize a presentation's main points; Choose stro...

Negotiation is the interactive process we engage in to advance individual and joint interests. Almost every transaction with other individuals in the personal, social, professional, and political spheres involves negotiation. In this course, we recognize that negotiation, conflict resolution, and relationship management are complex processes. Successful practitioners apply analytical, interpersonal, perceptual, and persuasive skills to create a productive business environment. Short and long-...

The Internet has become one of the most important components of our lives. We browse the Web, check e-mails, make VoIP phone calls, and have video conferences via computers. These applications are made possible by networking computers together, and this complex network of computers is usually referred to as the Internet. This course is designed to give you a clear understanding of how networks, from in-home local area networks, or LANS, to the massive and global Internet, are built and how th...

{GENERICO:type="QuickInfo-2",time="24"} Negotiation is the interactive process we engage in to advance individual and joint interests. Almost every transaction with other individuals involves negotiation – in the personal, social, professional, and political spheres. In this course, we recognize that negotiation, conflict resolution, and relationship management are complex processes. Successful practitioners apply analytical, interpersonal, perceptual, and persuasive skills to create a produc...