PRDV104: Resources | Saylor Academy

Topic	Name	Description
	Course Syllabus

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Course Introduction

Course Syllabus

Unit 1: Workplace Courtesy

1.1: The Golden Rule for Business Etiquette

1.2: Etiquette In and Out of the Office

1.3: The Qualities Employers Look For

Unit 1 Assessment

Unit 2: Workplace Communication

2.1: Verbal Communication

2.2: Facial Expressions and Body Language

2.3: Active Listening

2.4 Using Technology

2.5: Using Email Appropriately

2.6: Speaking on the Phone

2.7: Using Videoconferencing

Unit 2 Assessment

Unit 3: Diversity in the Workplace

3.1: Diversity and Cultural Awareness

3.2: Intercultural Communication Competence

Unit 3 Assessment

Course Feedback Survey

Certificate Final Exam

Archived Materials