Course Syllabus

Welcome to PRDV104: Professional Etiquette

Specific information about this course and its requirements can be found below. For more general information about taking Saylor Academy courses, including information about Community and Academic Codes of Conduct, please read the Saylor Student Handbook.

 

Course Description

The professional world can be full of challenging situations, including conflicting personalities, miscommunication, and cultural differences. In this course, you will learn about typical workplace etiquette protocols, communication standards, and cultural awareness strategies in order to navigate these common obstacles as smoothly as possible.

 

Course Introduction

What images come to mind when you think of the term professional? Do you picture an executive in a fancy suit strutting into a boardroom? Or, perhaps you envision a supervisor walking among cubicles and issuing orders to employees. While it is true that professionalism encompasses how we present ourselves outwardly, the meaning of the term goes far beyond appearances. Professionalism also encompasses inward characteristics and attitudes that affect how others in the workplace perceive us. The professional world can be full of challenging situations, including conflicting personalities, miscommunication, and cultural differences. In this course, you will learn about typical workplace etiquette protocols, communication standards, and cultural awareness strategies in order to navigate these common obstacles as smoothly as possible.

By this point in the Professional Development Program, you have started the process of honing your professional image by producing a tailored résumé and cultivating important interviewing skills. This course will guide you through additional strategies for establishing and maintaining your professional image in the workplace. Whether you are working on a construction site or in a medical facility, practicing professional etiquette will help ensure that your occupational environment is a positive and productive one. You will focus on integrating internal attitudes with external behaviors so that your personal attributes work together to enhance your professional image.

You will begin this course with an introduction to professional manners and common courtesy. Then, you will learn how to communicate effectively and courteously via common workplace communication modes - verbal communication, nonverbal communication, and virtual communication - paying particular attention to how technology affects these forms of workplace communication. In the last unit of this course, you will investigate the topic of workplace diversity in order to gain an awareness of differences and how to respond to and respect them.

This course is comprised of the following units:

  • Unit 1: Workplace Courtesy
  • Unit 2: Workplace Communication
  • Unit 3: Diversity in the Workplace 

Course Learning Outcomes

Upon successful completion of this course, you will be able to:

  • summarize the principles of proper courtesy as they are practiced in the workplace;
  • describe ways to apply proper courtesy in different professional situations;
  • identify and describe the qualities of a desirable employee from an employer's perspective;
  • distinguish among and describe the three common forms of workplace communication and how each may be used to handle a variety of situations;
  • discuss the effects that improper communication and poor listening may have on the work environment;
  • identify examples of the proper and improper use of technology in the workplace;
  • evaluate how technology affects communication in the workplace;
  • define the phrase diversity in the workplace;
  • explain how cultural diversity affects the workplace; and
  • identify common cultural differences, taboos, and customs that may be practiced in the workplace, and discuss ways to navigate and honor such differences.

Throughout this course, you'll also see related learning outcomes identified in each unit. You can use the learning outcomes to help organize your learning and gauge your progress.

 

Course Materials

The primary learning materials for this course are readings, lectures, video tutorials, and other resources.

All course materials are free to access, and can be found through the links provided in each unit and subunit of the course. Pay close attention to the notes that accompany these course materials, as they will instruct you as to what specifically to read or watch at a given point in the course, and help you to understand how these individual materials fit into the course as a whole. You can also access a list all of the materials used in this course by clicking on Resources in the course's "Activities" menu.

 

Evaluation and Minimum Passing Score

Only the final exam is considered when awarding you a grade for this course. In order to pass this course, you will need to earn a 70% or higher on the final exam. Your score on the exam will be tabulated as soon as you complete it. If you do not pass the exam on your first attempt, you may take it again as many times as needed, following a 7-day waiting period between each attempt. Once you have successfully passed the final exam you will be awarded a free Saylor Certificate of Completion.

There are also 3 unit assessments and other types of quizzes in this course. These are intended to help you to gauge how well you are learning and do not factor into your final course grade. You may retake all of these as many times as needed to feel that you have an understanding of the concepts and material covered. You can locate a full list of these sorts of assessments by clicking on Quizzes in the course's "Activities" menu.

 

Tips for Success

PRDV104: Professional Etiquette is a self-paced course in which you the learner determines when you will start and when you will complete the course. There is no instructor or predetermined schedule to follow. While learning styles can vary considerably and any particular student will take more or less time to learn or read, we estimate that the "average" student will take 4 hours to complete this course. We recommend that you work through the course at a pace that is comfortable for you and allows you to make regular (daily, or at least weekly) progress. It's a good idea to also schedule your study time in advance and try as best as you can to stick to that schedule.

Learning new material can be challenging, so below we've compiled a few suggested study strategies to help you succeed:

  • Take notes on the various terms, practices, and theories as you read. This can help you differentiate and contextualize concepts and later provide you with a refresher as you study.
  • As you progress through the materials, take time to test yourself on what you have retained and how well you understand the concepts. The process of reflection is important for creating a memory of the materials you learn; it will increase the probability that you ultimately retain the information.
  • Although you may work through this course completely independently, you may find it helpful to connect with other Saylor Academy students through the discussion forums. You may access the discussion forums at https://discourse.saylor.org.

 

Suggested Prerequisites

In order to take this course you should:

  • have completed PRDV102: Resume Writing and PRDV103: Interviewing Skills

Technical Requirements

This course is delivered fully online. You will be required to have access to a computer or web-capable mobile device and have consistent access to the internet to either view or download the necessary course resources and to attempt any auto-graded course assessments and the final exam.

  • To access the full course including assessments and the final exam, you will need to be logged into your Saylor Academy account and enrolled in the course. If you do not already have an account, you may create one, free of charge, here. Although you can access some course resources without being logged into your account, it's advised that you log in to maximize your course experience. For example, some of the accessibility and progress tracking features are only available when you are logged in.

For additional technical guidance check out Saylor Academy's tech-FAQ and the Moodle LMS tutorial.

 

Fees

There is no cost to access and enroll in this course. All required course resources linked throughout the course, including textbooks, videos, webpages, activities, etc are accessible for no charge. This course also contains a free final exam and course completion certificate.



Last modified: Thursday, May 9, 2019, 1:44 PM