PRDV217: Resources | Saylor Academy

Topic	Name	Description
	Course Syllabus

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Course Introduction

Course Syllabus

Unit 1: Sales Relationships

1.1: Transactional and Relational Sales

1.2: Inside and Outside Sales

1.3: Professional Sales Skills

Unit 2: Ethics in Professional Sales

2.1: Ethics and Trust in Communication

2.2: Professional Sales Ethics

2.3: Ethics in Relationship Management

Unit 3: Relationship Development and Management

3.1: Finding Prospective Customers and Sales Territories

3.2: Audience Analysis

3.3: Practice Active Listening

3.4: Developing Customer Relationships

Unit 4: Making a Sales Presentation

4.1: Developing Persuasive Sales Strategies

4.2: Preparing Your Presentation

4.3: Giving Your Presentation

4.4: Overcoming Objections

4.5: Closing the Sale

Unit 5: Sales Teams

5.1: Working as a Sales Team Member

5.2: Communicating Well as a Team Member

5.3: Conflict Management

5.4: A Problem Solving Approach

5.5: Managing Sales Professionals

5.6: Salary Ranges and Averages

5.7: Training, Coaching, and Evaluating Salespeople

5.8: Leading a Sales Team

Course Feedback Survey

Certificate Final Exam