1.12: The Effects of Dysfunctional Conflict on Work Products
Dysfunctional conflict takes a toll on employees, especially when it takes on a personal tone, making employees who are the object of personal bias, harassment, and abuse feel stressed, undervalued, and mistrustful of their coworkers. These conflict situations negatively affect productivity and morale.
Read this article to learn about conflicts in the workplace, their causes, outcomes (both favorable and unfavorable), and various methods of conflict management.
Read this article which discusses how to help employees resolve workplace conflict. The author emphasizes how to use confrontations as opportunities to open lines of communication to understand relevant issues at hand and overcome conflicts by working together for a mutually-satisfactory outcome.