4.1: Managing Conflict Resolution
Resolving workplace conflict incorporates all of the elements we have discussed in this course and keeps the process agreeable. To resolve conflicts, you should create an effective atmosphere, clarify perceptions, focus on individual and shared needs, take a positive approach, generate options, develop a list of stepping stones to action, make mutually beneficial agreements, and part on good terms.
Read this article for ideas to help employees manage conflict effectively and openly.
Read this account of a personal experience with resolving conflict. The author offers advice for facilitators to build trust, identify core issues, and help resolutions.