• Unit 2: Writing for Work

    This unit will show you how and when to use the direct communication we discussed in Unit 1. Now that you're familiar with using direct communication in business writing, you can practice using it to communicate professionally. Business writers use many small genres, or writing categories, such as emails, memos, reports, and even text messages. In this unit, you'll practice using concision to continue being direct with your writing, and see a variety of different business writing categories. Finally, you'll have the opportunity to revise an email to make it fit business writing guidelines.

    Completing this unit should take you approximately 6 hours.

    • 2.1: Concision

      In academic writing, there is a tendency to use a lot of fancy words to explain a point. In business writing, however, the opposite is true. Part of using direct language is to write with concision, meaning to make your point with as few words as possible. Writers also shift between active and passive voice, depending on the professional situation. The key to business writing is that the writer tries to make their point easy to understand to their reader, which saves time and is more efficient. Read this section to learn strategies for concise writing and using active or passive voice.
    • 2.2: Informative Messages

      Writing occurs for a variety of purposes. In academic writing, we often write to learn and share knowledge, while the purpose of personal writing may be to find out what is happening with the people we care about. Business writing focuses on information. Business writers seek information and provide information to build professional relationships, complete tasks, and communicate with others in the workplace. This section describes the different ways business writers communicate.

    • 2.3: Etiquette When Corresponding in Business

      Manners, manners, manners! Just like in-person conversations, written conversations in business require us to use manners. Online etiquette, or netiquette, is important when corresponding professionally. Whether you are sending a coworker a text message, writing an email to a manager, or drafting a letter to a client, there are guidelines that you must follow. This section will explain the guidelines for appropriate business correspondence.
    • Unit 2 Assessment

      • Receive a grade