Topic outline

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    • Time: 24 hours
    • Free Certificate

    Negotiation is the interactive process we engage in to advance individual and joint interests. Almost every transaction with other individuals involves negotiation – in the personal, social, professional, and political spheres. In this course, we recognize that negotiation, conflict resolution, and relationship management are complex processes. Successful practitioners apply analytical, interpersonal, perceptual, and persuasive skills to create a productive business environment.

    Short and long-term relationships can thrive or break down based on their management approach. Functional conflict can be a positive force for change in the workplace when employees can freely voice their ideas and improve the status quo. This free expression is a form of negotiation that prompts leadership to promote new, innovative, and more efficient ways to accomplish tasks or goals. However, misunderstandings and personal clashes can create dysfunctional conflict and a caustic work environment.

    Conflict resolution can be formal or informal. The proper approach can resolve debates, differences, disputes, and other issues among individuals and larger parties. Failures result from misunderstandings, misperceptions, and miscommunications about the positions and interests of the other party.

    In this course, we study the negotiation framework and how to manage conflict. We focus on business negotiation skills and strategies to maintain healthy relationships. We explore concepts, ethical issues, processes, and strategies related to negotiation and conflict resolution. Finally, we identify appropriate conduct in multicultural business contexts.