2.2: Asking Questions
Asking questions is an important part of any negotiation. This process helps each side understand what the other side needs and might also want from the process.
You must ask questions during the negotiation process to be able to address and resolve the conflict properly. Questions allow for a greater understanding of the issue and will lead to a better negotiation process. Read this section about why you should ask questions to determine needs.
Depending on the conflict, the questions you ask will differ. It is important to listen to each side carefully to gather basic information so that you know what questions to ask to resolve the issue. Read this section and answer the concept check questions at the end.
After you understand the conflict well and what the other side needs, the next step is to see what information you can gather about the situation. Your additional research will depend on the conflict and how well you understand the issues. Read this section and answer the concept check questions at the end.