1.4: Type and Levels of Conflict
Conflict can occur in any setting: at work, at home, while driving, or with friends. Most of the time, conflict cannot be avoided and must be dealt with so everyone can move forward. This section will cover the different types and levels of conflict.
There are many types of conflict. We may have interpersonal conflicts with family members or friends, but in this course, we are addressing workplace conflict. Many of the skills you learn in this course may help you in your relationships, but the purpose of this course is to utilize these skills in the workplace. The types of conflict we will address in this section are goal, cognitive, affective, and behavioral. There are other types of conflict, but most fall into one of these four categories.
The levels of conflict are another important aspect to consider when analyzing a conflict. The levels include intrapersonal conflict, interpersonal conflict, intergroup and inter-organizational conflicts.