Performance Dashboard Design

6. Research Findings and Discussion

Eight participants employed by a manufacturing firm took part in in-depth interviews. The participants were diverse regarding their designation, roles, and responsibilities in the organisation, which resulted in a sample that was representative of the entire organisation. These interviews provided sufficient information to fill the research gap. The participants are described below:

• Participant 1: Senior manager responsible for business unit integration.
• Participant 2: Senior manager of the technical department.
• Participant 3: Area manager of an operations business unit.
• Participant 4: Team leader of a technical department.
• Participant 5: Technical specialist in energy efficiency.
• Participant 6: Senior manager of an operations business unit.
• Participant 7: Area manager of an operations business unit.
• Participant 8: Senior manager for planning, optimisation, and performance evaluation.