Considering Emotions

Vulnerabilities Are Not Weaknesses

Addressing emotions during conflict is important because they must first be considered and addressed as you move through the conflict stages to resolve. This video discusses what to do during the negotiation if the opposite side is angry or pushing you to make a decision.

Source: Lana Staheil, https://www.youtube.com/watch?v=2AZd0mavD2Q
This work is licensed under a Creative Commons Attribution 3.0 License.