Conflict Styles in Negotiations

Now that you understand each conflict management style, work through this lesson about conflict that includes examples and sample problems. This will help you to determine what your initial response might be in a given conflict and what you might be able to improve upon when confronted with conflict. Complete each activity and read the sample conversations. Also, be sure to answer the related questions.

Conflict Resolution Tips

Listen to Yourself

Pause.
Breath deeply. Wait 10 seconds before responding.
Imagine how your would react if you have no personal interest in the conflict.
Be aware of your body language and non-verbal communication.
Be assertive. Ask for what you need but be open and flexible to negotiation. Look for common interest and positions.

Listen to Others

Be civil and polite at all times.
Try to understand the other person(s) point of view.
Rephrase/restate what you hear to ensure you understand.