Conflict Styles in Negotiations

Now that you understand each conflict management style, work through this lesson about conflict that includes examples and sample problems. This will help you to determine what your initial response might be in a given conflict and what you might be able to improve upon when confronted with conflict. Complete each activity and read the sample conversations. Also, be sure to answer the related questions.

Activity 1: Recognizing Conflict

Check Answer

  1. The correct response: c
    Conflict is not good or bad. Whether we plan on it or not, conflict is bound to happen. When conflict is properly managed, it can be healthy.

  2. The correct response: d
    D is conflict caused by "teaming" while the others are caused by "diversity". When people work closely together, conflict can occur more frequently.