Considering Emotions

During negotiations, many emotions may arise while attempting to resolve conflict. Emotions must be considered when in the middle of a conflict because they can influence the outcomes considerably. In many cases, emotions can overcome reason, and as a leader, you must consider this to keep an effective balance. In this interesting first video in a series by Dr. Lana Staheil, fear, anger, sadness, and disgust are emotions to consider during a negotiation.

Vulnerabilities Are Not Weaknesses

Addressing emotions during conflict is important because they must first be considered and addressed as you move through the conflict stages to resolve. This video discusses what to do during the negotiation if the opposite side is angry or pushing you to make a decision.


Source: Lana Staheil, https://www.youtube.com/watch?v=2AZd0mavD2Q
Creative Commons License This work is licensed under a Creative Commons Attribution 3.0 License.