Topic outline

  • Course Introduction

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    • Time: 34 hours
    • CEUs: 3.4
    • Free Certificate
    Negotiation and conflict management are required skills for all working professionals; these skills assist managers in keeping the organization and workforce moving forward. Conflicts arise between employees, teams, or departments within the organization, vendors, customers, and other businesses. While some conflicts may be good for organizational productivity, in this course, we will review the more difficult types of conflict and how they may be resolved. The workplace and individuals will benefit from better conflict management and negotiation skills. Assisting employees in conflict management and negotiating situations are skills that few people possess in the business world today.

    This course will help you become a better negotiator and handle conflicts that occur within the workplace. Several different tactics and techniques will be taught in this course that will help you feel comfortable and know what to do in any conflict situation that may arise.