Considering Emotions
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During negotiations, many emotions may arise while attempting to resolve conflict. Emotions must be considered when in the middle of a conflict because they can influence the outcomes considerably. In many cases, emotions can overcome reason, and as a leader, you must consider this to keep an effective balance. In this interesting first video in a series by Dr. Lana Staheil, fear, anger, sadness, and disgust are emotions to consider during a negotiation.
Considering Emotions
Source: Lana Staheil, https://www.youtube.com/watch?v=UDUap6p5zb4
This work is licensed under a Creative Commons Attribution 3.0 License.