BUS641: Strategic Negotiations and Conflict Management

This video mentions ways to uncover and discover information that may be useful in a negotiation. Think of a conflict you have or have had about the team you manage and gather as much information for both sides of the conflict as possible. Specifically, this information from the last section may help you in your quest for information and better understanding and then apply that to your conflict. Information you can research might include wants and needs, why this situation became a conflict in the first place, and how each side has resolved issues in past negotiation sessions. With any additional information you can gather, try to devise alternative resolutions and ideas for a win-win situation. After you have gathered good information about the conflict, develop a few win-win ideas that might help bring the resolution to a positive conclusion. This should include ideas to help both sides feel heard and accept the resolution as a win. If the conflict is ongoing in your workplace, try to use these ideas to resolve the conflict as you work with both sides. Afterward, take a moment to reflect. What information did you gather? What were the win-win ideas you created? What was the outcome? Was it a win-win situation for each side?