Whether you work on a construction site or in a medical facility, the professional world is full of challenging situations, such as conflicting personalities, miscommunication, and cultural differences. In this course, we explore how workplace etiquette protocols, communication standards, and cultural awareness strategies can help you navigate common obstacles to create a healthier, more inclusive, and more productive work environment. We begin by introducing professional manners, respect, and common courtesy. Then, we discuss effective communication in terms of verbal, nonverbal, and virtual communication techniques. Finally, we investigate diversity and how we should respond to and respect cultural differences to create a friendlier and more inclusive workplace.
