Defining Conflict Management

This video gives a great overview of the topic with a detailed perspective of what we will discover in this course by explaining conflict in the workplace. When conflict is not dealt with when it occurs, it may become a bigger issue that goes beyond your department or even your company. You can stop issues from escalating by addressing these issues early on and confronting conflict when it occurs. For example, when a manager refuses to deal with conflict between two employees, the issue may develop into open arguing or even yelling. The issue may be forwarded to human resources because it interferes with workplace cohesion. At this point, the issue may be out of the managers' hands. At some point in the resolution process, the managers' skills may be analyzed for not controlling the situation sooner.