Addressing Cultural Differences
Addressing cultural differences is important to keep conflict to a minimum or navigate through a negotiation. Sometimes this might mean understanding who you will be negotiating with and what background those people may have and then conducting your research about that culture or social norms. For example, in Japan, it is common for businesspeople to position their heads very close to one another while speaking. The US has an arm-length space barrier, and they do not invade someone else's personal space. If a negotiation occurs between people from these two countries, and a person from Japan moves in too closely, the other may naturally react by moving backward or away, which may be offensive to someone from Japan. Understanding these differences and making accommodations will help to move the negotiation forward without incident. Read this section and answer the concept check questions at the end.
Hofstede's Cultural Framework
- What is culture, and how can culture be understood through Hofstede's cultural framework?
As the business world becomes more global, employees will likely face someone from another country at some point in their careers, companies will negotiate with companies from other countries, and even employees of domestic companies will likely encounter someone from another country.
Furthermore, trends suggest that immigration, the movement of people from their home country to other countries, will continue to grow worldwide, a process that will contribute to making companies' workforces increasingly diverse. Additionally, many multinational companies rely on expatriates to run their local operations. An expatriate is foreign employee who moves to and works in another country for an extended period of time. All of these trends mean that during your career you are likely to encounter someone from a different culture and that the potential for cross-cultural tensions is high. It is therefore important for any international management student to understand culture to better prepare for dealing with such tensions.
According to Geert Hofstede, a Dutch social psychologist, culture is “the collective programming of the mind which distinguishes the member of one group or category of people from another.” It tells people who they are, which behaviors are appropriate, and which are not acceptable in any society. It affects almost everything we do, see, feel, and believe. In fact, if you have heard of the “American dream,” where if one works hard, one can achieve one's dream, you are aware of one characteristic aspect of American culture.
Consider any aspect of your life, and it is likely influenced by your culture. The food you eat, the clothes you wear, and even how you address your boss or teacher are influenced by your culture. Societies develop cultural norms, values, and beliefs to assist their members in adapting to their environments.
Why is an understanding of culture critical to a manager in a global environment? As you have already seen, anyone from any country is likely to encounter someone from another country at the workplace. Such interactions can result in misunderstanding or tensions if not properly managed. Business magazines are full of examples of cross-cultural misunderstandings that have doomed relationships and business. For another example, U.S. managers sent to Beijing, China, get frustrated because they find that their hosts are more interested in socializing than concluding a deal. Understanding Chinese culture would have prevented the latter misunderstanding because the U.S. managers would understand that it is very important for Chinese companies to get to know who they are working with before signing any deal. In this section, you will learn about one of the most powerful tools for understanding cultural differences: Hofstede's model of national culture. (See Table 6.1)
Hofstede's Model of National Culture | ||||
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Countries | Power Distance | Individualism | Uncertainty Avoidance | Masculinity |
Australia | Low | High | Low | High |
Canada | Low | High | Low | High |
China | High | Low | Medium | Medium |
Germany | Low | High | Medium | High |
Mexico | High | Medium | High | High |
France | High | High | High | Low |
Spain | Medium | Medium | High | Low |
Greece | Medium | Medium | High | Medium |
Denmark | Low | High | Low | Low |
Finland | Low | High | Medium | Low |
Brazil | High | Medium | Medium | Medium |
India | High | Medium | Low | Medium |
Japan | Low | Medium | High | High |
U.K. | Low | High | Low | High |
U.S.A. | Low | High | Low | High |
Although there are several frameworks to understand cultural differences, one of the most powerful is Hofstede's model. Hofstede is a Dutch social scientist who developed his model by surveying over 88,000 employees in IBM subsidiaries from 72 countries. Hofstede developed this cultural model primarily on the basis of differences in values and beliefs regarding work goals. Hofstede's framework is especially useful because it provides important information about differences between countries and how to manage such differences. Recent reviews of research have shown the utility of Hofstede's framework for a wide variety of managerial activities, such as change management, conflict management, leadership, negotiation, and work-related attitudes.
Cultural Dimension 1: Power Distance
Implications of Power Distance | ||
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Type of Work Activity | High Power Distance | Low Power Distance |
Organizational structures |
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Managerial authority |
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Relationship with supervisors |
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Other issues |
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As Table 6.1 shows, many of the emerging markets in regions such as Asia and Latin America, such as India, Brazil, and Mexico, all have high power distance scores. In such countries, the concern for hierarchy and inequality in organizations is rooted in early socialization in the family and school. In these countries, children are expected to obey their parents and elders. When these children enter school, teachers assume the dominant role. Children must show respect, and they seldom challenge a teacher's authority. As these individuals take on work roles, the allegiance to teachers is transferred to bosses. Thus, people in high power distance societies will seldom question their supervisors. In contrast, Anglo countries such as the United States, Canada, and the United Kingdom have low power distance. In these countries, people do not expect power differences, and everyone is seen as an equal.
Management Implications of Power Distance
What are the implications of power distance for international management? Table 6.2 shows some of the key differences between high and low power distance societies for work-related issues. As you can see, it is important for managers to express their authority and know-how in high power distance societies. Subordinates expect clear directions from their managers and assume they will be told what to do. In high power distance societies, employees will often equate age with wisdom and seniority. For instance, if a multinational is sending people to negotiate in a high power distance country, they should send higher-level and older managers if they want to be taken seriously.
Cultural Dimension 2: Individualism and Collectivism
The second cultural dimension we consider here is individualism/collectivism. Individualism refers to the degree to which a society focuses on the relationship of the individual to the group. Collectivism refers to the degree to which a society focuses on the relationship of the group as a whole.
In societies with high individualism (or low collectivism) scores, individuals are valued for their achievements and are rewarded and recognized for such achievements. In contrast, people who live in societies with low individualism (high collectivism) are seen as being part of a wider group, known as the in-group. The in-group includes the family, team, or social class, and how individuals relate to such wider groups is seen as important to their success. In other words, people's success is gauged by how others in their groups view and support them.
Table 6.1 shows the levels of individualism in the selected 15 nations. We again see similar patterns whereby more Anglo cultures such as the U.S., Canada, and the U.K. have relatively high levels of individualism. In contrast, Asian, Latin American, and many emerging countries tend to have cultures that are either on the medium or low range of the individualism dimension. Table 6.3 shows some of the implications of individualism for management. The effects of most management practices are determined by whether they are done at a group or individual level. For example, in countries with low individualism, one will find that employees are hired and promoted mostly on the basis of association with a larger group, such as a university or high school. In such societies, emphasis is placed on loyalty, seniority, and age. To operate smoothly in such societies, companies need to appreciate the importance of the larger social group. Additionally, as Table 6.3 also shows, care should be taken in terms of how rewards are distributed. Rewarding individual team members in low individualism societies can result in tensions because the individual team member may become stigmatized. In such cases, rewards done on a group level may work best.
Implications of Individualism | ||
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Type of Work Activity | Low Individualism/High Collectivism | High Individualism/Low Collectivism |
Relationship with companies |
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Human resource, management |
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Other issues |
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Cultural Dimension 3: Uncertainty Avoidance
Hofstede's third cultural dimension is uncertainty avoidance, the degree to which people in a society are comfortable with risk, uncertainty, and unpredictable situations. People in high uncertainty avoidance societies tend to want to avoid uncertainty and unpredictability. As a result, work environments in such countries try to provide stability and certainty through clear rules and instructions. In contrast, societies with low uncertainty avoidance are comfortable with risk, change, and unpredictability. In these countries, risky and ambiguous situations are less likely to upset people.
Table 6.1 shows details of the levels of uncertainty avoidance for the selected 15 countries. We see that Anglo and Scandinavian countries have relatively lower uncertainty avoidance scores. In contrast, many emerging markets (such as Brazil, Mexico, and China) have medium to high uncertainty avoidance scores. Such findings suggest that companies should adapt their practices to conform to the levels of uncertainty avoidance. In high uncertainty avoidance countries, for example, managers are advised to provide structure and order to reduce uncertainty and ambiguity for subordinates. Companies in these cultures have many written rules and procedures that tell employees exactly what the organization expects of them. Additionally, managers should give clear and explicit directions to their subordinates about exactly what is expected of them in performing their jobs. By reducing any ambiguity, subordinates are less anxious.
In contrast, in low uncertainty avoidance countries, subordinates are much more comfortable and ambiguity. Managers can therefore give more flexibility and freedom to employees. Design of organizations also allows for fewer rules and regulations.
Table 6.4 provides more detail on the implications of uncertainty avoidance on several managerial aspects.
Implications of Uncertainty Avoidance | ||
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Type of Work Activity | Low Uncertainty Avoidance | High Uncertainty Avoidance |
Relationship with companies |
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Characteristics of supervisors/managers |
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Entrepreneurship and innovation |
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Cultural Dimension 4: Masculinity
The fourth and final dimension we consider is masculinity, the degree to which a society emphasizes traditional masculine qualities such as advancement and earnings. In high masculinity societies, work tends to be very important to people, gender roles are clear, and work takes priority over other aspects of a person's life, such as family and leisure. In addition, masculine societies emphasize earnings and achievements, and employees tend to work very long hours and take very little vacation time.
Table 6.5 shows the masculine scores for selected societies. As the table shows, Anglo cultures such as the U.S. and Canada tend to have high masculinity. This is not surprising given that both the U.S. and Canada tend to have some of the highest number of hours worked. In contrast, Latin European countries such as France and Spain have much lower masculinity as reflected in the importance of leisure in these societies. Scandinavian cultures also reflect low masculinity, a characteristic that is consistent with the preference for quality of life in such countries. We also see that many of the emerging nations have medium to high masculinity.
Table 6.5 provides some more insights into the implications of masculinity differences for work-related issues. As you can see, companies in high masculinity societies can count on very work-oriented employees. Multinationals are therefore advised to motivate their employees through pay and security. In contrast, individuals in more feminine societies tend to prefer interesting work and more leisure. Strong motivational policies in these societies emphasize a balance between work and leisure, and multinationals in such societies tend to have stronger policies catering to both genders.
Implications of Masculinity | ||
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Type of Work Activity | High Masculinity | Low Masculinity |
Relationship with work |
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Managers' characteristics |
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Other issues |
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One of the underlying themes of cross-cultural research is that countries tend to cluster around cultural dimensions. For instance, we saw how Anglo cultures, Latin American cultures, and Scandinavian cultures countries tend to share similar cultural characteristics. Such categorizations are useful because they help managers simplify their organizational world.
Concept Check
- Describe Hofstede's approach to defining national culture.
- Describe power distance and its implications for managers in cultural contexts.
- Describe individualism versus collectivism and its implications for managers in cultural contexts.
- Describe uncertainty avoidance and its implications for managers in cultural contexts.
Source: OpenStax, https://openstax.org/books/principles-management/pages/6-2-hofstedes-cultural-framework
This work is licensed under a Creative Commons Attribution 4.0 License.