BUS641: Strategic Negotiations and Conflict Management

If the resolved conflict occurred with an outside vendor or company, then it may require that a contract be created that ensures each person does what they agreed to. For those resolutions that end in arbitration, a conflict resolution agreement will be created, and each party will be responsible for their part of the resolution. This type of contract can also be created for any negotiation resolution, and it can be as formal or informal as long as both parties agree. This agreement will also state what will occur if one party fails to complete their part of the agreed-upon tasks. A simple internet search will yield sample drafts of what this contract might include. This video explains a few more tactics to get to that resolution, including how to wrap up a negotiation once an agreement has been made.