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PRDV104: Professional Etiquette
Sections
Course Introduction
Course Syllabus
Unit 1: Workplace Courtesy
Unit 2: Workplace Communication
Unit 3: Diversity in the Workplace
Course Feedback Survey
Certificate Final Exam
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PRDV104: Professional Etiquette
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PRDV104: Professional Etiquette
Sections
Unit 2: Workplace Communication
2.6: Speaking on the Phone
2.7: Using Videoconferencing
Videoconferencing Etiquette
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Videoconferencing Etiquette
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Course Syllabus
Professionalism, Etiquette, and Ethical Behavior
Contributing to a Positive Work Atmosphere
Workplace Etiquette
Seven Secrets of Business Etiquette
Professional Handshakes
Business Introductions
Leadership Etiquette
Unit 1 Assessment
Your Responsibilities as a Communicator
Barriers to Effective Communication
Improving Verbal Communication
Principles of Nonverbal Communication
Listening and Reading for Understanding
Using Technology to Communicate with Your Customers
Email Etiquette
How to Communicate Effectively
Business Etiquette and Phones
Cell Phone Etiquette
A Guide to Videoconferencing Etiquette
5 Tips for Mastering Video Calls
Unit 2 Assessment
Demographic Diversity
Intercultural Communication Competence
Creating a Diverse Workplace
How to Integrate Diversity, Equity, and Inclusion into Your Business
Unit 3 Assessment
Course Feedback Survey
PRDV104: Certificate Final Exam
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