When evaluating others, think about how you will share your positive and negative assessments with them and how they will react to your feedback. This article focuses on giving and receiving criticism. It offers some dos and don'ts and things to consider when preparing for a feedback session.
Giving Effective Criticism: Be Positive, Specific, Objective, and Constructive
Effective criticism should be positively intended, specific, objective, and constructive to achieve results.
Key Points
- Effective criticism is appropriately motivated and positively intended.
- Effective criticism should be objective.
- Effective criticism is specific, relevant, and to the point.
- Effective criticism must be constructive to improve a situation.
Key Terms
- Constructive: Carefully considered and meant to be helpful.
The most basic "rule-of-thumb" of effective criticism is: "Respect the
individual, focus the criticism on the behavior that needs changing – on
what people do or say." Ideally, effective criticism
should be: positively intended, specific, objective, and constructive.
Being a Critic: Anyone can be a critic, but people must know how to criticize effectively.
Knowing how to criticize effectively is a skill you will use throughout
your life. Being able to give good criticism allows you to be positively influential both personally and professionally.
Effective criticism is useful for two reasons: (1) New
ideas and perspectives will be discovered, and (2) Argument logic is
tested, possibly revealing shortcomings.
Techniques of Constructive Criticism
The goal of constructive criticism is to improve the behavior or the
behavioral results of a person while consciously avoiding personal
attacks and blaming. This kind of criticism is carefully framed in
language acceptable to the target person, often acknowledging that the
critics themselves could be wrong.Insulting and hostile language is avoided, and phrases used are like "I feel..." and "It's my understanding that..." and so on. Constructive critics try to stand in the shoes of the person being criticized, and consider what things would look like from their perspective.
Effective criticism should be:
- Positively intended and appropriately motivated: you are not only
sending back messages about how you are receiving the other's message but about how you feel about the other person and your relationship with
him/her. Keeping this in mind will help you to construct effective
critiques.
- Specific: allowing the individual to know exactly what behavior should be considered.
- Objective, so that the recipient not only gets the message but is
willing to do something about it. If your criticism is objective, it is
much harder to resist.
- Constructive, consciously avoiding personal attacks and blaming, insulting language, and hostile language is avoided. Avoiding evaluative language – such as "you are wrong" or "that idea was stupid" reduces the need for the receiver to respond defensively.
Effective criticism can change what people think and do; thus, criticism is the birthplace of change. Effective criticism can also be liberating. It can fight ideas that keep people down with ideas that unlock new opportunities while consciously avoiding personal attacks and blaming.