Marketing Communication Methods

Effective advertising starts with the same foundational components as any other IMC campaign: identifying the target audience and the objectives for the campaign. When advertising is part of a broader IMC effort, it is important to consider the strategic role advertising will play relative to other marketing communication tools. With clarity around the target audience, campaign strategy, and budget, the next step is to develop the creative strategy for developing compelling advertising. The creative strategy has two primary components: the message and the appeal.

The message comes from the messaging framework discussed earlier in this module: what message elements should the advertising convey to consumers? What should the key message be? What is the call to action? How should the brand promise be manifested in the ad? How will it position and differentiate the offering? With advertising, it's important to remember that the ad can communicate the message not only with words but also potentially with images, sound, tone, and style.

Marketers also need to consider existing public perceptions and other advertising and messages the company has placed in the market. Has the prior marketing activity resonated well with target audiences? Should the next round of advertising reinforce what went before, or is it time for a fresh new message, look, or tone?

Along with message, the creative strategy also identifies the appeal, or how the advertising will attract attention and influence a person's perceptions or behavior. Advertising appeals can take many forms, but they tend to fall into one of two categories: informational appeal and emotional appeal.

The informational appeal offers facts and information to help the target audience make a purchasing decision. It tries to generate attention using rational arguments and evidence to convince consumers to select a product, service, or brand. For example:

• More or better product or service features: Ajax "Stronger Than Dirt"
• Cost savings:  Wal-Mart "Always Low Prices"
• Quality: John Deere "Nothing runs like a Deere"
• Customer service: Holiday Inn "Pleasing people the world over"
• New, improved: Verizon "Can you hear me now? Good".

The following Black+Decker commercial relies on an informational appeal to promote its product. (Note: There is no speech in this video; only instrumental music).

The emotional appeal targets consumers' emotional wants and needs rather than rational logic and facts. It plays on conscious or subconscious desires, beliefs, fears, and insecurities to persuade consumers and influence their behavior. The emotional appeal is linked to the features and benefits provided by the product, but it creates a connection with consumers at an emotional level rather than a rational level. Most marketers agree that emotional appeals are more powerful and differentiating than informational appeals. However, they must be executed well to seem authentic and credible to the the target audience. A poorly executed emotional appeal can come across as trite or manipulative. Examples of emotional appeals include:

• Self-esteem: L'Oreal "Because I'm worth it"
• Happiness: Coca-Cola "Open happiness"
• Anxiety and fear: World Health Organization "Smoking Kills"
• Achievement: Nike "Just Do It"
• Attitude: Apple "Think Different"
• Freedom: Southwest "You are now free to move about the country"
• Peace of Mind: Allstate "Are you in good hands?"
• Popularity: NBC "Must-see TV"
• Germophobia: Chlorox "For life's bleachable moments, there's Chlorox"

The following Heinz Ketchup commercial offers a humorous example of an ad based entirely on an emotional appeal: