Understanding and Meeting Client Expectations
Completion requirements
This chapter discusses why you should understand client expectations so that, as a project manager, you can meet those expectations. It also presents techniques for assuring that the client's expectations stay grounded in the scope and includes a discussion about project changes.
Including the Client
Learning Objectives
- Describe what the client needs to know about changes in management style during different phases of a project.
- Identify advantages and disadvantages of including the client on project teams.
To appreciate the skill and effort expended by the project team in achieving the objectives of the project, the client needs to know more about what the team does.