Understanding and Meeting Client Expectations
Completion requirements
This chapter discusses why you should understand client expectations so that, as a project manager, you can meet those expectations. It also presents techniques for assuring that the client's expectations stay grounded in the scope and includes a discussion about project changes.
Nurturing a Feeling of Satisfaction
Learning Objectives
- Describe the advantages of using project milestones.
- Describe the advantages of including the client in celebrations and guidelines for doing so.