Understanding and Meeting Client Expectations
Completion requirements
This chapter discusses why you should understand client expectations so that, as a project manager, you can meet those expectations. It also presents techniques for assuring that the client's expectations stay grounded in the scope and includes a discussion about project changes.
Web Exercises
Learning Objectives
- Locate and analyze information online related to managing client relationships.
- Locate, download, and analyze a project milestone analysis and then create your hypothetical project milestone analysis for distribution to your team and client.