+++1-833-845-1858 Lufthansa Airlines cancellation policy

+++1-833-845-1858 Lufthansa Airlines cancellation policy

by Goo Getai -
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Lufthansa Airlines Cancellation Policy: A Comprehensive Overview

Lufthansa Airlines, one of Europe's leading carriers, offers a structured cancellation policy designed to accommodate various passenger needs. Understanding the nuances of this policy can help travelers make informed decisions and manage their bookings effectively.

1. 24-Hour Risk-Free Cancellation

Lufthansa provides a 24-hour risk-free cancellation window for flights originating from the United States and Canada. To qualify:

  • Booking Timeframe: The flight must be booked at least 7 days before the scheduled departure.(airlinespolicy)

  • Cancellation Window: You must cancel the flight within 24 hours of booking.

If both conditions are met, passengers are eligible for a full refund, including taxes and fees, regardless of the fare type. This policy applies to all fare types, including non-refundable tickets. However, group bookings and award tickets are excluded from this policy. (airlinespolicy)

2. Refundable Tickets

For refundable tickets, Lufthansa offers the most flexibility:

  • Full Refund: You can cancel your flight at any time before departure and receive a full refund to your original payment method.

  • Processing Time: Refunds are typically processed within 7 business days for credit card payments and within 20 calendar days for other payment methods. (Lufthansa)

3. Non-Refundable Tickets

Non-refundable tickets are more restrictive:

  • 24-Hour Cancellation: If you cancel within 24 hours of booking and meet the 7-day advance purchase requirement, you are eligible for a full refund.

  • After 24 Hours: If you cancel after the 24-hour window, the fare is forfeited. However, you may receive a refund of taxes and fees.

  • Special Circumstances: In cases of flight cancellations by Lufthansa, significant delays, or other exceptional situations, you may be entitled to a full refund, even for non-refundable tickets. (Travomojo)

4. Fare Class-Specific Cancellation Fees

Lufthansa's cancellation fees vary based on the fare class purchased:

  • Economy Class:

    • Saver and Basic: Non-refundable.

    • Basic Plus I: Cancellation fee of approximately $300.

    • Flex II: Free cancellation.(AirTicketChanges)

  • Premium Economy:

    • Basic: Non-refundable.

    • Basic Plus II: Cancellation fee of approximately $500.

    • Flex: Free cancellation.(ticketforfly.com)

  • Business Class:

    • Basic: Non-refundable.

    • Basic Plus II: Cancellation fee of approximately $500.

    • Flex: Free cancellation.

  • First Class:

    • Basic: Non-refundable.

    • Basic Plus: Cancellation fee of approximately $500.

    • Basic Plus II: Cancellation fee of approximately $750.

    • Flex: Free cancellation. (Flight Trip Finder, AirTicketChanges)

5. How to Cancel a Lufthansa Flight

Canceling your Lufthansa flight is straightforward:

  • Online: Visit the Lufthansa website and navigate to the "My Bookings" section. Enter your booking code and last name to access your reservation. If eligible, you'll see a "Cancel" option.

  • Mobile App: Open the Lufthansa app and go to "My Bookings." Select your flight and follow the prompts to cancel.

  • Customer Service: Call Lufthansa's customer service at 1-800-645-3880 for assistance.

6. Refund Processing Times

Refunds are processed based on the original payment method:

  • Credit Card Payments: Refunds are typically processed within 7 business days.

  • Other Payment Methods: Refunds are generally processed within 20 calendar days.

If your refund is delayed beyond these timeframes, it's advisable to contact Lufthansa customer service for assistance.

7. Travel Vouchers

If you choose not to cancel within the 24-hour window or if your ticket is non-refundable, Lufthansa may offer a travel voucher for future travel. These vouchers are typically valid for 12 months from the date of issuance. However, the value of the voucher may be less than the original ticket price, depending on the fare conditions. (Lufthansa)

8. Special Circumstances

In certain situations, such as flight cancellations by Lufthansa, significant delays, or other exceptional circumstances, passengers may be entitled to a full refund, even for non-refundable tickets. Additionally, if you are unable to travel due to illness or other serious reasons, you may be eligible for a refund or travel voucher, subject to providing appropriate documentation.

Conclusion

Lufthansa's cancellation policy offers flexibility, especially within the first 24 hours of booking. Understanding the specific terms associated with your fare class and booking conditions can help you navigate the cancellation process smoothly. For the most accurate and personalized information, always refer to the fare conditions provided at the time of booking or contact Lufthansa directly.