COMM001: Managing Conflicts Productively | Saylor Academy

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This lecture explains strategies group members can use to manage conflict. It defines conflict and conflict management, addresses types of conflicts, and discusses possible outcomes of conflicts.

Source: Ryan Guy
This work is licensed under a Creative Commons Attribution 3.0 License.

Last modified: Wednesday, 27 December 2023, 10:54 AM

Course Introduction

Course Syllabus

Unit 1: Foundations of Human Communication

1.1: Defining Communication

Defining Communication and Communication Study

Elements of Communication

What is Communication?

1.2: Verbal Communication

Verbal Communication

A Primer on Verbal Communication

1.3: Nonverbal Communication

Nonverbal Communication

Understanding Nonverbal Communication

1.4: Perception and Impression Management

Impression Management

1.5: Ethical Communication

Understanding the Ethics of Public Speaking

1.6: Intercultural Communication

Intercultural Communication

Culture and Communication

Effective Cross-Cultural Communication

1.7: Introduction to Communication Theory

Communication Theory

1.7.1: Coordinated Management of Meaning

1.7.2: Symbolic Interactionism

1.7.3: Attribution

Attribution Theory

1.7.4: Constructivism

Constructivism

1.7.5: Elaboration of Likelihood

Elaboration of Likelihood Model

1.7.6: Social Judgment

Social Judgment Theory

1.7.7: Social Penetration

1.7.8: Uncertainty Reduction

Uncertainty Reduction Theory

1.7.9: Groupthink

Groupthink

1.7.10: Issues of Face

Face Negotiation Theory

1.8: Rhetorical Criticism

Rhetorical Criticism

1.9: Gender Communication

Gender Communication

Communication and Gender

Unit 1 Assessment

Unit 1 Assessment

Unit 2: Interpersonal Communication

2.1: Interpersonal Communication

Interpersonal Communication

Interpersonal Communication Processes

More on Interpersonal Communication

Stages of Relationship Theory

"I" and "You" Messages in Conflict

2.2: Listening in Human Communication

The Importance of Listening

2.3: Practicing Interpersonal Communication Skills

Communication Skills for Personal and Professional Development

2.4: Interpersonal Communication Applications in Context

Police Communications Skills

2.5: Interpersonal Communication Theories

Unit 2 Assessment

Unit 2 Assessment

Unit 3: Group Communication

3.1: Group Communication

Group Communication

Managing Groups and Teams

Group Formation

Group Problem-Solving Procedures

3.2: Theories of Group Communication

Groupthink

The Role of Leadership in Team Decision-Making

3.3: Conflict Management and Group Communication

Managing Conflicts Productively

3.4: Small Group Communication in Action

Unit 3 Assessment

Unit 3 Assessment

Unit 4: Organizational Communication

4.1: Organizational Communication

Organizational Communication