Conceptual Model of Research

In this model, both the ideal and actual self-concept will affect consumer's emotional brand attachment. However, the effect of these two variables may differ depending on the level of consumer service engagement, self-esteem and their public self-awareness. Given the shape, the perceived actual and ideal self-congruities are the independent variables and emotional brand attachment is the dependable variable. Engagement in service, self-esteem and public self-awareness are moderator variables. Figure 1 displays the conceptual framework.

Figure 1: Conceptual Framework of Research

Figure 1: Conceptual Framework of Research