Topic | Name | Description |
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Course Syllabus | Course Syllabus | |
1.1: Key Innovations and Founding Figures in the Development of Public Relations | The Economist: "Rise of the Image Men" | Read this insightful analysis of the beginnings, evolution, and current state of the public relations industry. Note the roles played by public relations innovators Ivy Lee and Edward Bernays, both former journalists who applied their communication skills to shaping public opinion through the news media on behalf of their clients. Also, notice how PR practitioners have sought to evolve from more than just a "mouthpiece" to participating in high-level decision-making, such as in the case of the BP Gulf of Mexico oil spill. |
Mastering Public Relations: "Chapter 1: The Importance of Public Relations" | Read this chapter for an introduction to the definitions and functions of public relations. |
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Mastering Public Relations: "Chapter 2: What Is Public Relations?" | Read this chapter to continue your introduction to the definitions and functions of public relations. |
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Wikipedia: "Public Relations" | Review this article for an overview of the history, definitions, and methods of public relations. It is not necessary to digest the entire article, but it serves well as a touch point as the course delves into the finer aspect of successful public relations practices. As you read this overview, which describes key figures and the evolution of public relations, compare the piece with the earlier assigned article "Rise of the Image Men” for additional insights into PR practices and practitioners. You may also research the role of Doris Fleishman as one of the early women influencing the development of public relations. |
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Steve Simon's "Traditional PR Still Remains Strong" | Read this article by a long-time public relations executive. How can a PR practitioner make sure their work remains grounded in fundamental traditions and methods? |
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Peter Granat's "A Recipe for Marketing Success" | Read this article. |
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1.2 Models and Roles of Public Relations | Mastering Public Relations: "Chapter 3: Models and Approaches to Public Relations" | This chapter revisits several key historical developments in public relations. The author explores community and government relations, crisis communication, fundraising, internal and employee relations, issues management, investor relations, marketing communications, media relations, and social responsibility. We will explore these topics in more detail in future units. |
Mastering Public Relations: "Chapter 4: Public Relations as a Management Function" | This chapter discusses the management role PR practitioners play in many businesses and organizations. |
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1.3: New Directions in Public Relations | Marsha Friedman's "The Past, Present and Future of Public Relations" | In this article, PR agency owner Marsha Friedman interviews Al Ries, an international marketing expert and author, and they discuss case studies in traditional marketing and PR campaigns. Friedman and Ries discuss how changing times have modified PR professionals' focus. |
Blake Miller's "The New Rules for Public Relations" | In this article, PR executive Blake Miller describes the changing strategies for challenging times in the field. |
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2.1: Essential Components of Public Relations Planning | Mastering Public Relations: "Chapter 5: Organizational Factors for Excellent Public Relations" | This chapter describes the International Association of Business Communicators (IABC) Excellence Studies and organizational factors that have impacted PR practices, such as values, organizational structure and organizational culture. |
Mastering Public Relations: "Chapter 6: Public Relations and Organizational Effectiveness" | This chapter describes three approaches to PR management and implementation: goal attainment, systems theory, and stakeholder management. |
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2.1.1: Public Relations Primer | Steven R. Van Hook's "Media and Public Relations: A Primer" | Review modules 1–8, and make a note of any resources or templates you may find especially useful. These resources and templates may be useful as you undertake a public relations campaign. We will refer back to this primer later in the course, but for
now it gives an overview of public relations and demonstrates some of the tools that PR experts use. This primer was prepared to help government and business leaders in the former Soviet Union make the transition from a centralized system to a market
environment, where they were expected to interact with a freer and more independent media. The concept of "public and media relations" was new to many of these leaders, so this primer provides a fundamental overview of the basic ideas and tools of
PR. |
2.1.2: Fundamental Terms and Concepts | Steven R. Van Hook's "Marketing Fundamentals” | Watch this video, which summarizes the fundamentals of marketing terminology and practices. Many of the terms and concepts found in public relations are rooted in the foundations and traditions of marketing. Pay extra attention to the key concepts of targeting, positioning, demographics, and segmentation. These topics are critical when defining public relations audiences and the methods to reach them. |
2.2: The Public Relations Plan | Mastering Public Relations: "Chapter 8: Public Relations Research: The Key to Strategy" | This chapter discusses the important role research, during the first and final steps of the four-stage PR process, plays in creating an effective PR plan. The author presents the forms and types of research PR practitioners use most frequently. |
2.2.1: Preparing the Public Relations Plan | Craig Miyamoto's "How to Write a Comprehensive Public Relations Plan" | Read this excellent primer on crafting a PR plan. |
2.2.2: Public Relations Planning Primers | Steve Le Vine's "Public Relations: Your Saving Grace?" | Read this article by PR agency founder Steven Le Vine. He provides a 5-point overview of key concepts a practitioner must keep in mind when planning a public relations campaign. |
Pari Noskin Taichert's "Plan It: A Four-Point PR Primer" | Read Pari Noskin Taichert's brief summary of the four initial steps for preparing a public relations plan. |
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2.3: Constructing a Strategic Public Relations Plan | Mastering Public Relations: "Chapter 9: The Public Relations Process" | This chapter presents the RACE model (research, action planning, communication, evaluation), which offers a foundation for developing a public relations plan. |
3.1: Publics and Demographics | Mastering Public Relations: "Chapter 7: Identifying and Prioritizing Stakeholders and Publics" | Read this chapter, which discusses the steps in identifying the publics you will want to build beneficial relationships with. Pay attention to the definitions of stakeholders and publics, their linkages to an organization, the ways publics may behave, and the useful public relations case study of how a company sought to build its corporate headquarters in a prestigious neighborhood. |
Steven R. Van Hook's "Who Are Your Publics?" | Watch this video on publics and demographics. Among the most important aspects of a communication campaign is forming a clear picture of just who the targeted audience is. This video helps describe key publics, demographics, and segments we should identify early in our communication planning. |
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3.2: International and Global Demographic Research Resources | Steven R. Van Hook's "Marketing Research Resources" | Review this international research resource for connections to domestic and global demographic data including gender, age, income, national profiles, and company reports. Among the most useful for international campaigns are the CIA World Factbook and the Economist Country Briefings, which provide extensive demographic, economic, and political detail on nations around the world. Share any useful findings by posting to the discussion forum. |
3.3: Formulating Messages for Diverse Demographics | Formulating Messages for Diverse Demographics | Read these articles by public relations experts who specialize in connecting with diverse audiences. The articles cover topics like understanding the psychology of your target, the importance of skilled cross-cultural communications in a global marketplace, the effectiveness of bringing passion and zeal to your communications, and the varied and challenging environments you might encounter working in different countries.
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Steven R. Van Hook's "Transcultural Communications" | Watch this video on international communication tactics, using themes and images that transcend cultural differences. If you publish a website, then you are positioned to reach a global audience. English may connect us in global business with a common language, but we still need to be sensitive to cultural differences. |
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4.1: Traditional and New Media Outlets | Steven R. Van Hook's Media and Public Relations Primer: "Module 3: Understanding the Media" | Revisit this primer and focus on module 3, which features a summary of criteria that editors and reporters may use in deciding which stories to cover and provides a brief overview of characteristics particular to specific media. |
Media and Technology | Read these articles written by public relations experts specializing media relations. These articles address the changes underway in the field, which are affected by evolving technologies, social media, and the adaptations by mainstream media. |
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Mastering Public Relations: "Chapter 10: The Practice of Public Relations" | This chapter presents several typical public relations environments: the corporate PR setting, a PR agency, government relations, issues management and public policy, and activism public relations. The authors discuss the types of writing assignments PR staff members typically write to communicate their message. |
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4.2.1: Attracting Media Attention | Attracting Media Attention | Read these articles written by PR experts who specialize in media relations. These articles cover the topics of attracting the attention of busy assignment editors and winning more play in print and broadcast media. |
Steven R. Van Hook's "Communication Appeals and Tactics" | Watch this video, which presents basic appeals and tactics for effective communications. This video answers questions about how to get someone's attention and what to do if you manage to catch it. Remember that though you are going through the media's gatekeeping editors and reporters, it is ultimately their audiences you are trying to reach. Have an appeal that works for their audience, and the media will help you do that. |
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Attracting Media Attention | Read these articles written by PR experts who specialize in media relations. These articles cover the topics of attracting the attention of busy assignment editors and winning more play in print and broadcast media. |
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4.2.2: The Media Release | Media Releases | Read these four articles written by PR experts who specialize in media relations. These articles cover key topics such as formulating your message for specific occasions, events and circumstances justifying a media release, effective alternatives to media releases, and how to tailor your release to specific media. |
Steven R. Van Hook's Media and Public Relations Primer: "Module 4: Effective Media Releases, Kits, and Conferences" | Read module 4 to learn how to pitch to the news media. Be sure to click on the embedded links to sample media release formats. |
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4.2.3: Pitching Your Story | Pitching Stories | Read these four articles written by PR experts who specialize in media relations. These articles cover the important topics of how to best pitch your story to a busy editor or reporter and how to stand out among the pile of other story pitches you need to compete against. |
4.2.4: Presenting Yourself to the Media | Presenting Yourself | Read these articles written by public relations experts who specialize in relations with news media. |
Steven R. Van Hook's Media and Public Relations Primer: "Module 5: Preparing for Media Interviews" | Read module 5, which addresses the ten steps in preparing for media interviews, the types of reporters you might meet, and three interview mistakes people often make. |
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4.2.5: Maintaining Media Relationships | Maintaining Media Relationships | Read these articles written by PR experts who specialize in media relations. The writers discuss best tactics for maintaining healthy relations with editors and reporters so you have established credibility and respect the next time you pitch them with
a story. |
4.3 Writing for Owned Media | Write Like a PR Pro: "Chapter 4: Blogging" | Read Chapter 4 to learn more about writing for owned media, the communications channels a company or organization owns, controls, and distributes. These outlets may include print-based and digital publications, such as brochures, customer tutorials, email marketing materials, online blogs and newsletters, pamphlets, training materials, social media posts, and special event notices and marketing materials. Understanding how your audience is connecting with your message through these different channels is important to successful PR programming. We address how to use social media in more detail in Unit 5. |
4.4 Writing for Video and Visuals | Writing for Video and Visuals | Read Chapters 10 and 11, which describe how employers and clients frequently ask PR staff members to write scripts and produce visual and video content to post to their websites, distribute via social media, and incorporate into their marketing campaigns and employee training. To determine the best medium, consider how your audience will access your message: will they see it on their desktop, smartphone, or during a presentation in a large conference room. Will your audience have the bandwidth to stream or download high-quality video? Will they have the opportunity to provide you with feedback about their experience? |
5.1.1: Conducting Research | Mastering Public Relations: "Chapter 8: Public Relations Research: The Key to Strategy" | This chapter outlines the importance, purpose, and methods of conducting research, which is the essential first step for effective communications. |
5.1.2: Reference Materials for Proper Writing Style | The Associated Press Stylebook | Consider obtaining this official guide to writing in AP style, a standard form for most newspapers in the United States. If you are going to do extensive work with the news media, it is a worthwhile investment to purchase this book. This book serves as an example of how a well-written press release uses AP style, provides cross-promotion with social media, and injects company information and contact detail. To see AP style at work, do a Google search for "AP style" and visit several pages that may give examples of the AP style rules applied to specific instances of writing. In the United States, you will also find newspapers serving your community typically use AP style, so you can examine those as well for samples of the style rules. |
5.1.3: Writing Primers | Steven R. Van Hook's "Best Writing Tips" | Watch this video for suggestions on how to immediately improve your written communication skills. Public relations professionals spend lots of times writing things like internal and external communications, media releases, company reports, and memos. This video discusses six tips on how to do it much better. |
Improving Your Writing | Read these articles written by PR experts who specialize in public relations writing. Your time spent learning how to communicate more effectively with the news media and improving your writing skills will help ensure the success of your immediate campaigns as well as your ongoing professional career. |
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5.2: Preparing PR Communications | Write Like a PR Pro: "Writing for Social Media" | Read Chapters 5 through 9, which describe how PR professionals have capitalized on the popularity of social media channels to reach diverse audiences. Understanding the two-way nature and immediacy of social media message strategies is key to developing these channels, an environment that epitomizes 24-7 communication. PR practitioners need to understand their audience to tell their company stories in ways that keep them engaged and returning, as in conversation. The technology allows companies to monitor and curate their communications: the data becomes a corporate asset they can use to create and implement even more successful social media campaigns and programs. |
5.2.1: Creating PR Materials | Creating PR Materials | Read these articles written by PR experts who specialize in PR communications. These articles discuss the essential aspects of effective communications, including formulating your creative message for media and promotional materials as well as writing with a style that connects with your target audience in both their heads and hearts. |
5.2.2: Public Presentations | Public Speaking | Read these articles written by PR experts who specialize in public relations writing. The authors provide how-to tips on preparing for more effective personal presentations and suggestions for finding more speaking opportunities. |
5.2.3: Internal Communications | All About Public Relations | Read these articles by public relations experts who specialize in internal communications. Internal communications is an aspect of public relations often overlooked; some would even suggest that internal communications are more important than our external outreach, at least when it comes to ensuring a solid foundation upon which to base your campaign. |
6.1: Public Relations in Social Marketing | Nedra Kline Weinreich's "What Is Social Marketing?" | Many of the communication tactics working for social programs are the same as those applied to commercial undertakings, including the most fundamentals of traditional marketing and public relations. However, social communications focus more on the consumer rather than the product. Notice also how social marketing expands the concept of publics, partnerships, policy, and purse-strings for a wider range of stakeholders in a project's activities and results. |
Steven R. Van Hook's "Social Marketing" | Watch this video about social marketing. Most of the tools for promoting commercial projects can be applied to advancing social causes and programs. |
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6.2: Methods of Social Public Relations | Mastering Public Relations: "Chapter 10: The Practice of Public Relations" | Read this chapter on how public relations functions in the corporate world also apply to and differ from government, public affairs, nonprofit, and activist public relations. |
Methods of Social Public Relations | Read these articles written by PR experts who specialize in social project public relations. These authors provide useful suggestions on how to promote your project events, connecting with the community at a grassroots (and inexpensive) level, and how even for-profit PR campaigns might benefit from partnering with nonprofit causes. |
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6.3.1: Connecting with Social Programs | Connecting with Social Programs | Read these articles written by PR experts who specialize in non-profit public relations projects. Working on non-profit projects is a fine way for a new PR practitioner to break into the field and do some good along the way. |
6.3.2: Support Resources for Social Project Planning | Steven R. Van Hook's How-To Marketing: "Social Marketing" | Visit these links to a number of resources useful for public relations planning within social projects. Among the selections is the Social Marketing Institute, which seeks to apply "the very best social marketing practices in a wide range of settings all over the world” with resources including success stories, papers, and employment listings. The Social Marketing Resource Guide provides useful social marketing tools and case studies. The Nonprofit and Philanthropy Good Practice page features hands-on tips, articles, best practices, and discussion forums supporting social project planning. |
7.1: Crisis Events and Plan Preparation | Crisis Events and Plan Preparation | Read these articles by public relations experts who specialize in planning and executing crisis management programs. Take detailed notes on this important aspect of public relations services: crisis management. |
7.2.1: How to Avoid Crises | How to Avoid Crises | Read these articles by three public relations experts who specialize in avoiding crisis situations. The time to plan for crisis management is before a disaster happens. |
7.2.2: How to Apologize | Richard S. Levick's "The Art of Mea Culpa" | Read this strategic communications article on how to help corporate clients apologize for their mistakes. |
7.2.3: How to Fix Crises | How to Fix Crises | Read these articles by three public relations experts who specialize in resolving crisis situations. Once a crisis is underway, you can take steps to counter the crisis before it escalates into a disaster by establishing credibility with the public and media and using effective tools to get your message out. |
7.3 : Case Studies | Case Studies | Read these articles by three public relations experts who focus on crisis case studies. |
8.1: Codes of Ethics Governing Public Relations Practitioners | Codes of Ethics | Read these articles, which detail fundamental ethical questions facing PR practitioners. Consider where the greater obligation lies: to the good of society on the whole, or the particular self-interests of a company or client, or some balance in between. |
Illinois Institute of Technology, Center for the Study of Ethics in the Professions | Visit this website, which links to codes of ethics and other related resources for a large number of professional fields. Public relations practitioners work in a sweeping array of fields, so it is useful to be familiar with a wide range of ethics codes. Visit the Codes of Ethics Collections, and read the Index of Codes to find a wide range of keywords, organizations, and professional categories to research for codes of ethics. Research at least two different professional categories, such as marketing or healthcare, for related codes of ethics. |
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8.2: Applying Codes of Ethics | Mastering Public Relations: "Chapter 11: Ethics, Leadership and Counseling, and Moral Analyses" and "Chapter 12: Best Practices for Excellence in Public Relations" | Read Chapters 11 and 12 for an analysis of ethical practices in public relations, the public relations professional's role in moral decision-making, and applying best practices to proper conduct. After you read Chapter 12 on best practices in public relations, compare the authors' suggested practices with the codes of ethics you considered in the previous resources. |
Steven Le Vine's "How to Run Ethically Sound PR Campaigns" | Read this article by public relations agency founder Steven Le Vine for a five-point summary on how to avoid ethical hazards in PR campaigns. |
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The Center for Media and Democracy: "PR Watch” | Visit this website, which provides for a large assortment of reports and links providing a critical look at specific cases of shady public relations. Spend some time reading several articles to give yourself an idea of steps you might take to avoid becoming a target and to recognize when codes of ethics are violated. |
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9.1: Job Outlook for Public Relations Professionals | U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: "Public Relations Managers and Specialists" | Start by reading the "What They Do" tab. Then, read the rest of the tabs from "Work Environment" to "Contacts for More Info". Afterwards, read the summary. This page gives extensive data on the public relations profession, including pay, education and skill requirements, current and projected number of jobs, work environment, and more. |
Steven R. Van Hook's How-To Marketing: "Marketing Employment Trends" | Read this summary of the employment outlook in the fields of marketing, public relations, advertising, and sales. |
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9.2.1: Just Starting Out | Just Starting Out | Read these two articles for advice from experienced PR professionals on the first steps towards a career in public relations. These articles will be especially useful for recent college graduates in this competitive field. |
9.2.2: Public Relations Internships | Public Relations Internships | Read these articles on internship issues. |
Internship Programs | Visit this site and spend some time searching for internship opportunities by industry (like public relations) and location. |
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9.2.3: Entry-Level Public Relations Jobs | Entry-Level PR Jobs | Read these two articles by young public relations professionals. The authors discuss their best tips on landing a first job in PR. |
9.2.4: Career Advancement | Career Advancement | Read these two articles written by PR professionals. In these articles, the authors discuss advanced career options and methods in public relations. |
9.3: Research: Employment Resources for Public Relations Job Placement | Public Relations Society of America, Job Center | Browse this site for articles on finding work and links to employment agencies for jobs in public relations, communications, and marketing. At the PRSA's Job Center, you can search for public relations jobs according to the industry and location that you desire. You can also post your resume as well as research career and education resources. |
Steven R. Van Hook's "Your Future in Public Relations" | This article discusses career opportunities in public relations and gives links to information on large PR employers, qualifications you will need to develop, and how to advance in your career. Share any useful leads you find in the discussion forum. |
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Database of Transnational Organizations | Visit this database of links to international organizations involved in governmental and nonprofit activities around the world. This resource is especially useful for practitioners who hope to apply their public relations skills to government work, social marketing, and development programs. Share any useful information and leads you find in the discussion forum. |
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Public Relations Society of America, Job Center | Browse this site for articles on finding work and links to employment agencies for jobs in public relations, communications, and marketing. At the PRSA's Job Center, you can search for public relations jobs according to the industry and location that you desire. You can also post your resume as well as research career and education resources. |
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10.1: Research: Professional Resources for Career Development | Council of Public Relations Firms | Visit the sites of the organizations in this subunit. These organizations support public relations professionals. You may want to associate with one of these organizations as you rise in a public relations career. They offer many free resources, even for non-members. On the Council of Public Relations' page, you can find examples of best practices, case studies, and white papers on PR topics. |
International Association of Business Communicators | Here, you can take a look at job and internship opportunities, post your resume, and set up job alerts. |
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Public Relations Society of America | The Public Relations Society of America offers professional development resources for entry-level through senior-level PR practitioners. |
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10.2: Forming Professional Social Networks | Forming Professional Social Networks | Read these articles by public relations professionals. These articles discuss tips, tactics, and the benefits of networking for career advancement in public relations. The very same skills you use to promote your company and causes can also be used to effectively market yourself. |
Course Feedback Survey | Course Feedback Survey |