3.5: Conflict Resolution
Read this section, keeping in mind that there is a difference between constructive conflict and conflict that can damage teams and projects. Have you noticed this distinction in any organizations you have worked for?
Managing conflict can mean more than just settling disputes among the project team members. Project managers may have to settle conflicts with their clients. In this section, you will consider the project manager's role in settling issues around competing interests, making decisions to revise previous decisions, and dealing with the client's concerns.
Read this section, which discusses why political skills will be necessary to make deals and resolve conflicts with stakeholders who project managers may have little formal authority over.
This article examines five strategies for solving common disagreements: confronting, dominating, compromising, accommodating, and avoiding. Pay attention to the literature review.