Managing Project Quality

Read this chapter and attempt the exercises at the end of each section. This chapter discusses quality assurance and quality control. While this text uses information technology projects as examples, the principles are the same for managing any complex project. How do you manage project quality? What do you look for? Are there differences depending on the industry or sector, such as IT vs. manufacturing?

Managing Project Quality

Project managers have two different interests in quality. Some projects are performed to provide a significant improvement in the quality of an existing process, and the project activities themselves must reflect high-quality standards. A basic knowledge of the statistics and procedures used in quality control will help the project manager understand the objectives of step projects and perform projects in companies that are committed to high-quality standards.

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