Managing Conflict
Read this section, keeping in mind that there is a difference between constructive conflict and conflict that can damage teams and projects. Have you noticed this distinction in any organizations you have worked for?
The Impact of Interpersonal Conflict on Team Performance
Conflict can have damaging or productive effects on the performance of a team.
Conflict occurs often in teamwork, especially during the storming phase
of team development. While at first we might think of all conflict
between team members as undesirable and harmful, the process of
resolving conflicts can actually provide benefits to team performance.
Whether a conflict is productive or not can depend on how team members
perceive it, as well as how it affects progress toward the team's goals.
Learning Objectives
Analyze the way in which conflict can both help and hurt a team's performanceKey Takeaways
Key Points
- Conflict is common within teams, especially during the storming phase of team development.
- Team conflict provides benefits including resolving misunderstandings, improving processes, and changing behaviors.
- Team conflict can have negative consequences such as reduced group cohesion and lower productivity, and it can even threaten the team's existence.
Key Terms
- interdependent: Mutually dependent; reliant on one another.
- affective: Relating to, resulting from, or influenced by emotions.
Benefits of Team Conflict
Substantive conflicts can affect performance for the better by removing barriers caused by different assumptions or misunderstandings about a team's tasks, strategy, or goals. Conflict can be constructive when it creates broader awareness about how team members are experiencing their work and thus leads to changes that improve members' productivity. Conflict can also lead to process improvements, such as when it reveals a deficiency in how the team communicates, which can then be corrected. Clashes of ideas can lead to more creative solutions or otherwise provide perspectives that persuade the team to take a different approach that is more likely to lead to success.Addressing personal conflicts that arise between members can facilitate cooperation by helping individuals adapt their behavior to better suit the needs of others. Although most people find conflict uncomfortable while they are experiencing it, they can come to recognize its value as the team progresses in its development.
Negative Consequences of Team Conflict
While sometimes conflict can lead to a solution to a problem, conflicts can also create problems. Discord caused by enmity between individuals can reduce team cohesion and the ability of team members to work together. Conflicts can create distractions that require time and effort to resolve, which can delay completion of tasks and even put a team's goals at risk.Communication can suffer when people withdraw their attention or participation, leading to poor coordination of interdependent tasks. Tension and heightened emotions can lower team members' satisfaction, increase frustration, and lead to bad judgments. They can even prompt individuals to withdraw from the team, requiring the assignment of a new member or creating a resource scarcity that makes it more difficult for the team to fulfill its purpose. In extreme cases, conflict among members, if left unaddressed, can lead to the complete inability of the team to function, and thus to its disbandment.