Business Fundamentals

Read this section and watch the video on supply channel models, which discusses how strategic managers can apply a process to sustain a competitive advantage by creating high-quality products and reducing costs. Start to think about how you would use the supply channel model as a strategic manager.

Operations Management - Chapter summary

Operations management is a strategic function of the organization that produces the goods and services that are offered to the customer. Operations decisions determine how well these goods and services meet the needs of the organization's target market, and consequently, whether the organization will be able to survive over the long term.

This chapter concludes with discussions of three "Special topics" in operations management that deserve special attention because they are widely acknowledged as "best practices" for successful organizations. They include TotalQuality Management, Supply Chain Management, and Just-In-Time/Lean Operations.

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