Read this section, which introduces you to three major concepts as they are applied within the framework of human resources: diversity; training and development; and new employee orientation. Globalization in the 20th and 21st centuries has produced a multicultural and varied workforce. Age, gender, ethnicity, religion, and other factors have created a broad workforce landscape. It is very important to understand these elements, as no manager can achieve organizational success without fully utilizing employee capital. As you read, be sure to pay close attention to the sections of the text that discuss the mutual benefits of formal and informal on-the-job training.