Topic Name Description
Course Introduction Page Course Syllabus
Page Course Textbooks
1.1: Organizational Behavior URL Organizational Behavior

Read Chapter 1 for an overview of organizational behavior, which is defined as a systematic study of how individuals and groups act within the organizations where they work. As you read, think about how organizational behavior is related to organizational success. Also, look for some of the trends in organizational behavior (OB), as we will discuss these trends again in the course.

1.1.1: What Is an Organization? Page Why, What, and How We Study Behavior in Organizations

While you watch this video, think about the "what" and "why" of organizational behavior. What is OB? Why do we study OB? How can our knowledge of and implementation of OB concepts contribute to our organization's success?

1.1.2: History URL What is Organizational Behavior?

What is organizational behavior (OB) and why is it important? How has the discipline of organizational behavior evolved over the years? What can you expect to learn as a student of organizational behavior? Review this presentation for an overview of the history and the trends of OB.

1.1.3: Emerging Trends in OB and Workplaces Page Employee Engagement Mindset

Now that you have a good idea about "what" OB is, let's take a look at the "why". Why is OB important to an organization's success? What are some of the trends on OB? Take a few moments to watch this video, where you will learn about the importance of "highly engaged employees". Pay particular attention to the six drivers of high engagement. How can you become responsible for your own engagement with your organization?

1.2: Micro Level Factors – Understanding People at Work URL Understanding People at Work: Individual Differences and Perception

We are now moving on to the topic of understanding people in the workplace. This section will introduce you to the differences you will see in the workplace and help you better understand these differences. You'll also read about the concept of perception, which we will cover more in-depth in the next unit.

Page Individual Differences and Personality

This video lecture builds upon what you read in the previous chapter. How do personalities develop, and how can you best understand and appreciate the diversity in the workplace? Learn how your organization can recognize and benefit from individual differences.

URL Hawthorne's Studies

Read this article to understand the "Hawthorne Effect", a set of experiments proving that workers will be more productive when they think that management cares about and is interested in them. How can the lesson learned from these studies be applied to your workplace?

1.3.1: Anthropology URL Redefining Organizational Cultures: An Interpretive Anthropological Approach to Corporate Narratives

This paper draws some conclusions about the commonality of anthropology, OB, and intercultural communications.

1.3.2: Psychology URL Relationship between Organizational Culture, Leadership Behavior and Job Satisfaction

Review this article on the relationship between organizational culture, leadership behavior and job satisfaction. As you are reading, think about the relationship between these variables and the role that organizational culture plays. Under what conditions will employees make a greater contribution to the organization?

1.3.3: Sociology URL Governance of Co-operative Organizations: A Social Exchange Perspective
While reading this paper on Social Exchange Theory, look for some important aspects of organizational behavior within a social psychology framework. Reflect upon how the study of OB draws from many different disciplines.
1.3.4: Management Page Trait Approach

Organizational behavior draws heavily from the study of management. In this article, you'll be introduced to several theories of leadership selection within organizations. You will also explore the role of gender diversity in leadership. Finally, you will have the opportunity to examine leadership and OB across cultures.

2.1: Individuals URL Personality, Attitudes, and Work Behaviors

Now that you understand the role of organizations in business, let's take a look at the role of individuals. This first reading will focus on work behaviors. As you read, focus on how attitudes, perception, personality, values, and even the work environment serve to influence a worker's performance.

2.1.1: Attitudes Page Attitudes and Job Satisfaction

This video expands upon one of the topics we've just introduced: attitudes. As you listen to and watch the video, take note on how someone's attitude can influence their satisfaction on the job. As a manger and as an employee, how can you use this information in your workplace?

URL Individual Attitudes and Behaviors

The chapter goes into greater detail on how attitudes affect work behaviors. As you read, focus on understanding cross-cultural differences in job attitudes and behaviors at work.

2.1.2: Persuasion Page Power and Politics in the Organization

Watch this video to learn more about power and politics in the organization. We will discuss these topics in much greater detail in Unit 4.

2.1.3: Stress and Emotions URL Managing Stress and Emotions

Stress and emotions are two critical elements that influence a person's perception. As you read this chapter, think also about the role that emotions play in behavior, and to the concept of "emotional intelligence". Pay particular attention to the concepts of self-awareness, self-management, social awareness, and relationship management. How do these concepts relate to individual performance? The chapter concludes with a discussion on the role of national culture on stress.

URL Processes of Emotion and Stress in the Workplace

Review this presentation. As you read, think about your own experiences in dealing with emotion and burnout in the workplace. What role does emotion play in contemporary organizations? How has this changed over the past 100 years? What factors may have contributed to this? How do the physical and mental environments of workers affect them?

2.2: Employee Job Performance Page Cognitive and Process Theories

This lecture correlates motivation with performance. We first take a look at two theories of "how" workers are motivated: equity theory, which is your perception of being treated fairly in comparison with others in the workplace, and expectancy theory, which examines your perception of achieving success in the workplace. As you watch, consider a time when you may have been treated unfairly or differently than others. How did this make you feel? Were you more of less motivated to perform well?

2.2.1: Organizational Citizenship Behavior (OCB) URL Organizational Citizenship Behavior in Concern of Communication Satisfaction

Both formal and informal communication play a large role in the development of satisfaction in the workplace. Read this article to understand how effective communication can lead to organizational citizenship behavior (OCB), a desirable concept in the workplace. Think about the five dimensions of OCB: conscientiousness, sportsmanship, courtesy, civic virtue, and altruism. How many of these dimensions are present in your workplace? How can you employ better communication in your environment?

File The Relationship between Employee Engagement, Organizational Citizenship Behavior, and Counterproductive Work Behavior

This article continues our discussion of organizational citizenship behavior (OCB). Read about the positive link between employee engagement and OCB. What type of link would you predict exists between employee engagement and counterproductive behavior?

Page Workplace Bullying and Harassment

Workplace bullying can negatively affect the physical and mental environments of workers. Spend some time reading this short article pertaining to a recent trend that has been emerging in workplaces: workplace bullying. Here you can gain insight into the definitions and occurrences of workplace bullying, as well as how to prevent it from occurring.

2.2.2: Absenteeism Page Understanding Employee Attendance

This article tells us that absence behavior is influenced by the characteristics of a job and quality of leadership in the workplace, the values and expectations of the employee, and their domestic or financial situation. As you read, think about how motivation can impact an employee's work attendance.

2.2.3: Turnover URL Work Engagement, Burnout and Related Constructs as Predictors of Turnover Intentions

Skim this article and think about some of the reasons people leave their jobs and how this might be related to burnout and turnover. How are burnout and turnover related to motivation? As a manager, what can you do to lessen the duel impacts of burnout and turnover in your organization? Also, think back to our discussion on organizational citizenship behavior (OCB). What is the relationship between burnout and OCB?

URL Employee Turnover

Think about your experiences in dealing with turnover in the workplace. What are the factors that lead to turnover? How might a manager minimize turnover in the workplace? As you review this presentation, make note of the steps you can take to address this concern in your work environment.

2.3: Motivation URL Theories of Motivation

This chapter discusses the basic needs of employees in the workplace. As you read, concentrate on the role of motivation in determining employee performance. Think back to our discussion on equity theory. How are fairness perceptions determined and what are the consequences of these perceptions? You will also read about motivational theories and how you can use these theories to improve motivation in your workplace.

Page Motivational Processes, Need Theories

Watch this video to learn more about needs theories and how understanding these theories can help you to improve motivation in your organization. Focus on some of the more popular theories, such as Maslow's Need Hierarchy and and McClelland's Need Theory. How can you apply these theories to better motivate your employees?

URL Motivating Employees

Read this chapter to gain more information about needs-based and process-based theories of motivation. What additional information can you use on you job to motivate your employees?

2.3.1: Job Design URL Designing a Motivating Work Environment

This chapter covers the history of various job design approaches. As you read, consider how you may increase the motivating potential of a job.

Page Applications in the Organization of Job Design

Watching this video about the various approaches to job design. What steps can you take to design a job that will produce high levels of motivation, performance, and job satisfaction? How can your approach to job design lower absenteeism and turnover?

2.3.2: Goals URL Goal Setting
Read this short paper to discover how goal setting leads to motivation. How can you apply this skill to your organization?
2.3.3: Improving Organizational Performance URL Designing a High-Performance Work System

When we think about organizational performance, we must consider the concept of a high performance work system (HPWS). This chapter discusses high-performing work systems and how to better organize a business for effective performance. What steps can you take to create a high performance work system in your organization?

URL Process Mapping in Practice

Read this case study. "Process mapping" works hand-in-hand with setting goals. Process mapping first considers how all organizational processes are currently being performed. Then, it looks at how processes "should" be performed according to procedures. Finally, it outlines how processes "could" be accomplished if greater efficiency is to be maximized. Think about how the act of process mapping could be used as an approach to job design.

2.4: Emotional and Social Intelligence URL Emotional Intelligence

Emotions influence our behavior, our decision making and our relationship building. Review this article and think about how your expression of emotion contributes to your overall well-being. Take notes on the key concepts of emotional intelligence, including emotional regulation and expression of emotion. Think about how emotional intelligence relates to workplace performance.

Page Social Perception

Watch this video to learn more about social perception and how it differs based on your mental map. Think about what your perceptions are based upon and how they are developed. Focus also on the concept of attribution, both situational and personal. Finally, consider how you explain the causes of behavior. How do you explain how others act? How can gaining an understanding of others' behaviors and how they are influenced help to increase performance in your organization?

3.1: Groups URL Managing Groups and Teams

At this point in the course, you have a firm knowledge of organizational behavior and its relation to organizational success. You have also gained an understanding of managing individuals. You will be introduced to the concepts of groups and teams and how to manage them. As you read, focus on what defines a group and a team. What are the differences? What are the similarities? Are all groups the same? What are the cross-cultural influences on groups? Finally, what are the stages of group development?

Page Group Processes in the Organization

We continue with our study of groups by learning about types of groups, characteristics of groups, and cohesiveness of groups. Think about what makes a group? What type of interaction is required to make a group? What types of goals must be shared? How many members make up a group? What other factors must be present to make up a group?

3.1.1: Defining Groups Page Social Norms in Groups

This video takes us further on our journey to discover the power of social norms within groups. What are norms, how are they formed, and how do they influence group behavior?

3.1.2: Group Development Page Group Influence on Individuals

This video will discusses the influence that the group can have on an individual's performance, behavior, and attitudes. Why and when do we yield to group norms? What are the stages of group and team development, and how can we use what we learned about groups to create high-performance teams?

3.1.3: Cohesion URL Group Dynamics

Read this chapter to develop a greater understanding of group development stages, paying particular attention to the Figure 13.4. Be ready to define and discuss the stages of group development and what occurs at each stage. Also, reflect back to our video on group cohesion. Can a group have too much cohesion? What are some of the effects of too much group cohesion?

3.2: Teams URL Managing Groups and Teams

Now we are ready to learn about teams! As you read this chapter, try to compare and contrast the features of groups and teams. What are some of the barriers to team effectiveness? What are the features of high performance teams? Learn about how to design an effective team, as well as the link between diversity and team composition.

Page Can Groups Be Creative?

Read this article, which discusses ways that groups can work effectively as a team. Do you agree with the author? What are your thoughts? Are managers responsible for creating an environment where teams can thrive?

URL Groups vs. Teams

This presentation provides a summary of the characteristics that differentiate a group from a team. Use this presentation to highlight the key points that we've discussed regarding groups and teams.

3.3: Leadership Page Communication in the Organization

Communication is key to organizational effectiveness. Watch this video and take notes on the importance of the process of communication. What are the components of the process of communication? What are the key functions of communication? What are the primary types of communication? Think about how the process of communication impacts the performance of groups and teams.

URL Communication

This chapter is a great resource to highlight and reinforce the concepts we learned in the previous video. The chapter begins with the Radio Shack case, which exemplifies the wrong way to communicate bad news. Consider the message, as well as the medium that you would choose in this same situation. Also, take a look at the "communication freezers", words that essentially shut down effective communication within your workplace. Do you use these words? What might you say instead to create bridges instead of barriers?

3.3.1: Basic Approaches to Leadership URL Interpersonal Communication

Review this article, which discusses interpersonal communication, including communication with friends, partners, and family. Pay attention to the concept of self-disclosure. What level of self-disclosure is appropriate in the workplace? With friends? With family? With your partner? Also discussed in this article are conflict styles and how to apply effective conflict management to your organization.

3.3.2: Modern Issues in Leadership URL An Empirical Study on the Role of Interpersonal and Institutional Trust in Organizational Innovativeness

Organizational researchers are of the view that "trust" remains the basis of high performance management teams. Trust in the workplace has been shown to have a strong and robust influence on a variety of organizational phenomena, including job satisfaction, organizational citizenship behaviors, organizational commitment, turnover, job, employee and team performance, innovation, workplace, and counterproductive behaviors, organizational revenue, and profit. Read this article and see if you come to the same conclusion. 

3.3.3: Managing Relationships in the Workplace URL The Importance of Interpersonal Skills

Awareness of our own and others' interpersonal skills can help us in dealing with our work tasks and make us more effective on the job. Read this article to recognize the importance of good interpersonal skills, as well as how positive communication can enhance our work relationships including those within groups and teams.

4.1: Power URL Leading People within Organizations

This chapter introduces us to the concept of leadership. As you read, think about the definition of leadership. What are the traits of an effective leader? What are the behaviors that effective leaders demonstrate? Discover various leadership approaches and determine which approaches are most effective in various situations.

Page "Bad" Bosses

The "bad" boss is an enduring character we all know. Why do these characters exist? The ability of one person to influence others to help achieve group or organizational goals. What does organizational behavior tell us about leadership? What traits come to mind when we think about leaders? What leadership style works best in which situation? Ponder these questions as you watch and take notes. Also, pay attention to the summary of leadership theories.

Page The Dynamics of Leadership

This video is a continuation of our discussion on leadership. We will learn more about the dynamics of leadership, particularly as we address the concepts of collaboration, competition, and change.

URL Organizational Behavior: "Chapter 13: Power and Politics

Read this chapter, which discusses the meaning of power and authority, and the positive and negative factors related to power and influence.

Page Sources of Power

This article examines the six sources of power available to organizational leaders and how leaders can employ these power sources and influence in a meaningful and ethical way. 

4.1.1: Basic Approaches to Leadership Page Leadership Styles

In the workplace, leaders may adopt different styles depending on what is most appropriate given the situation. Read this short article to learn more about various leadership styles and how each style can contribute to organizational effectiveness.

4.1.2: Modern Issues in Leadership Page Command-and-Control Leadership vs. People-Centered Leadership

Read this article, which compares and contrasts two very distinct types of leadership, command-and-control leadership and people-centered leadership. Think about the leadership styles you've experienced in your organization. Which of the two styles is more common in your workplace? Can both styles be effective given the appropriate situation?

4.2: Power Bases and Influence URL Leadership and Power

This article examines the relationship between leadership and power. Although it is written from a religious perspective, the concepts can be applied to many organizational situations.

4.3: Politics Page Leveraging Power and Politics

This article discusses power in organizations. As you read, use the infographics to highlight key concepts.

4.3.1: Social Networks URL 2011 Nonprofit Social Networking Benchmark Report

Read this blog post for examples of how organizations are using social media to engage audiences and network internally and externally.

URL Social Network Analysis

Read this presentation about social network analysis. As you read, note how important networks and interactions are to the work of an organization.

4.3.2: Ethics and Politics URL Implementation Mechanism of Ethics in Business Organizations

Read this article to learn more about the importance of ethics in business relationships. In today's business environment individuals as well as organizations are judged by their behaviors. This is where reputations are made.

5.1: Conflict Page Conflict and Stress

Conflict is a process that occurs when a person believes that others will take action that is at odds with his or her own goals. Think about conflict as being perceptual. From an organizational perspective, most conflict occurs as a result of competition over scarce resources or ambiguity over jurisdiction. The result of conflict can be stress. Consider times in your organization when you have experienced conflict. What caused the conflict and what were the results?

URL Conflict and Negotiations

This chapter introduces conflict and negotiation. You will learn about the types, causes, and consequences of conflict, as well as how to manage conflict. The text then transitions to understanding and employing negotiation strategies within the organization.

5.1.1: Types and Phases of Conflict URL Types and Phases of Conflict in the Workplace

Review this presentation for a short discussion of several types of organizational conflict as well as some of the factors that influence conflict in the workplace. Slide 4 is particularly relevant, as it defines and explains the types of conflict you may see in your workplace.

5.1.2: Conflict Is Good URL Intra-group Conflict and Teamwork Quality: The Moderating Role of Leadership Styles

This article shows the relationship between task and relations oriented leadership styles and conflict management styles. See which style is better suited to different types of conflict. Recall our study of groups and teams in the previous unit. Which work best within groups and teams?

5.1.3: Causes of Conflict URL Conflict in Organizations: Good or Bad?

Review this detailed article on conflict in organizations. Note the authors' focus on causes of conflict between the individual and the organization. As you read, think also about the effects of conflict on the individual and on the organization. Also, consider whether conflict is always bad? What are some of the positive results of conflict?

5.1.4: Managing Conflict URL Managing Conflict

How do you manage conflict? Do you aim to accommodate others' needs? Or do you put your own needs first? The key is to find a balance where both your needs and the needs of others are met. View this presentation on managing conflict for a quick introduction on various conflict management tendencies.

5.2: Negotiations URL Basics of Negotiation

View this presentation for an overview of negotiation. What are some common myths about negotiation? How can you better prepare for negotiation. Finally, take note of the term acronym BATNA and the distinction between target points and reservations points in a negotiation.

File Negotiation Theory and Practice

Read this article about the theory and practice of negotiation. Complete the introductory self-assessment exercises first. Then, as you read the paper, compare your initial responses to the content in the article. How accurate were your answers? Did you recognize the sources of power?

5.2.1: Third Party Intervention Page What are the Principles of Mediation?

Watch this short video to learn about the principles of mediation. How might mediation be used as a form of conflict resolution?

URL Basics of Mediation and Manager as Mediator

Now that we are aware of the principles of mediation, what applications do they have for the organization? Why is it beneficial for managers to resolve conflict, possibly via mediation, as opposed to using arbitration? What traits and characteristics does a typical mediator possess? Do you share any of these traits?

5.2.2: Honesty URL Ethics in Negotiations

Our final lesson on conflict and negotiation will address the role of ethical negotiations. Why would someone lie during a negotiation? What are the arguments for behaving ethically?

6.1: Business Cultures URL Organizational Culture

Organizational culture refers to a system of shared assumptions, values, and beliefs that show people what is appropriate and inappropriate behavior. Why is organizational culture so important for an organization? What dimensions make up an organization's culture? Finally, who is responsible for the creation and maintenance of an organization's culture? Consider these questions as you read the chapter.

6.1.1: Defining Culture in an Organization URL The Influence of Corporate Culture on Employee Commitment to the Organization

Read this article to better understand the concept of and importance of organizational commitment. An interesting topic in the field of organizational behavior, organizational commitment is defined as the degree to which an employee identifies with the organization and wants to continue actively participating in it. Consider how organizational culture can influence organizational commitment.

URL Organizational Communication

Organizational communication focuses on building relationships within the organization. As you read this chapter, you will learn about organizational communication and communication research. The authors describe key elements of organizational culture. These elements have a direct influence on employee behavior, commitment, and an organization's success.

6.1.2: Managing Culture Page Igniting Creativity to Transform Corporate Culture

Watch this talk for some examples regarding the impact of corporate culture on managing organizations and innovation. Think about your capacity for creative thinking and how you can bring this skill to the workplace.

URL Managing Demographic and Cultural Diversity

Read this chapter for an in-depth look at how to manage demographic and cultural diversity. First, we will consider what constitutes diversity, as well as the benefits of managing it. We will attempt to describe the challenges of managing a diverse workforce, including multicultural work forces and those organizations with diverse demographics. We will conclude with a discussion on diversity and ethics, and how standards of ethics may vary depending on culture, age, gender, and other traits. While reading this chapter, think what you bring to the workplace. What unique demographic or cultural attributes do you possess? How do these characteristics affect your values and management style? What steps can you take to better understand, work with, and manage those who may have different characteristics than you?

Page Organizational Culture and Environment

Watch this video for an overview of three aspects of organizations which affect their functioning. Organizational culture is one of the three key aspects, along with the environment and technology.

6.2: Corporate Structure URL Organizational Structure and Change

What are the basic elements of organizational structure? The Toyota Motor Company case introduces you to the importance of organizational structure. By reading the first two sections of this chapter, you will be able to successfully define organizational structure and its basic elements. You will also be able to identify the basic types of organizational structure.

Page Organizational Structure

This video discusses organizational structure. See if you can determine which design makes the most sense for the main functions of the organization. How and why does the organization divide its tasks? How does the organization coordinate activities among these tasks? Consider the concepts of division of labor, hierarchy of authority, span of control, line versus staff positions, and level of centralization as the video progresses.

6.3: Changing the Organization Page Organizational Change

Watch this video to determine why organizations change, what can be changed, how organizations change, and how difficult it is to implement change within an organization. You will examine some methods and skills needed for accomplishing change. Finally, you will learn why many people within organizations resist change, and how you, as a manager, can utilize certain tactics to help overcome this common and widespread resistance.

URL Organizational Structure and Change

Earlier in the unit, you read the first two units in this chapter. You learned about the elements of organizational structure and were able to identify several types of structures. Now, we will return to this chapter and read units 3 and 4. You will learn about organizational change and why resistance to change is prevalent in most organizations. Under what conditions do organizations tend to implement change? Is change always bad? How can you increase "buy-in" within your organization to successfully facilitate the needed change? Reflect on the Big Five Personality Trait of "openness to experiences". How might change resistance be related to personality?

Page Strategies for Successful Organizational Change

Read this chapter to learn more about successful change implementation. As we learned, resistance to change is widespread. Organizational change often is met with discomfort and concern. Think about what strategies you can use to enable change within an organizational culture while mitigating resistance.

File Identification of Barriers Towards Change and Proposal to Institutionalize Continuous Improvement Programs in Manufacturing Operations

This article provides a real-world case study example of barriers to change and management of change. In the case, Brazilian manufacturing companies and their efforts to implement Continuous Improvement (CI) programs are studied. The case illustrates that despite considerable employee motivation to embrace change in the initial phases, change cannot be successful in the long term without management actively managing the changes. What important points about change management can you take away from this case study?

6.4: The Changing Landscape of Organizations URL The Changing Landscape of Organizations

Earlier in the course, we touched upon several key research trends, including workplace bullying. This presentation also considers other current issues, such as generational differences in the workplace, workplace incivility, and work-life balance. As you review this presentation, think about your generation and the traits that describe it. Do you share these traits? Have you experienced incivility or bullying in your workplace? If so, how did this experience affect your performance? Finally, what is the responsibility of the organization to foster work-life balance? How well is your organization doing in this regard?

URL Understanding the Multiple Generations in the Workplace

The previous presentation introduced you to one emerging trend in OB research: generational differences in the workplace. Read this article to get a closer look at the challenges of understanding and managing the multiple generations currently in many organizations. As you read, compare the workplace characteristics of each generation. Look for overlap, as well as for differences. What kind of experiences have you had with various generations? As a manager, how can you better manage the vast age and generational differences within your workplace in order to successfully meet organizational goals?

URL Generational Differences Grid

This chart provides a quick reference regarding the differences among the various generations in today's workforce. This a a great one-screen summary of what you've read in the previous article. Focus on the left-hand column to each factor that most people consider important in the workplace. Then, move across the grid to compare the different expectations and responses.

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