Topic Name Description
Course Introduction Page Course Syllabus
Page Course Textbooks
Page Course Terms of Use
1.1: Organizational Behavior URL Organizational Behavior: "Chapter 1: Organizational Behavior"

Read Chapter 1 for an overview of organizational behavior, which is defined as a systematic study of how individuals and groups act within the organizations where they work.  As you read, think about how organizational behavior is related to organizational success.  Also, look for some of the trends in organizational behavior (OB,) as we will discuss these trends again in the course.    

1.1.1: What Is an Organization? Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Why, What, and How We Study Behavior in Organizations"

While you watch this video, think about the "what" and "why" of organizational behavior.  What is OB?  Why do we study OB?  How can our knowledge of and implementation of OB concepts contribute to our organization's success?  

1.1.2: History URL Jon R. Wallace's "Organizational Behavior"

What is organizational behavior (OB) and why is it important?  How has the discipline of organizational behavior evolved over the years?  What can you expect to learn as a student of organizational behavior?  Review this presentation for an overview of both the history, as well as the trends, of OB.

1.1.3: Emerging Trends in OB and Workplaces Page Tim Clark and David Zinger's "Employee Engagement Mindset: A Dialogue with Tim Clark and David Zinger"

Now that you have a good idea about "what" OB is, let's take a look at the "why."  Why is OB important to an organization's success?  What are some of the trends on OB?  Take a few moments to watch this video, where you will learn about the importance of "highly engaged employees."   Pay particular attention to the six drivers of high engagement.  How can you become responsible for your own engagement with your organization?

1.2: Micro Level Factors: Understanding People at Work URL Organizational Behavior, v1.1: "Chapter 3: Understanding People at Work: Individual Differences and Perception"

We are now moving on to the topic of understanding people in the workplace.  This reading will introduce you to the differences you will see in the workplace and will help you to better understand these differences.  You'll also read about the concept of perception, which we will cover more in-depth in the next unit. 

Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Individual Differences and Personality"

This video lecture builds upon what you've read in the previous chapter.  How do personalities develop, and how can you best understand and appreciate the diversity in the workplace?  Learn how your organization can recognize and benefit from individual differences.

URL F. Nugent's "Hawthorne Studies"

Read this article to understand the "Hawthorne Effect," a set of experiments proving that workers will be more productive when they think that management cares about and is interested in them.  How can the lesson learned from these studies be applied to your workplace?  

1.3.1: Anthropology URL Jasmin Mahadevan's "Redefining Organizational Cultures: An Interpretive Anthropological Approach to Corporate Narratives"

This paper draws some conclusions about the commonality of anthropology, OB, and intercultural communications.

1.3.2: Psychology URL Yafang Tsai's "Relationship between Organizational Culture, Leadership Behavior and Job Satisfaction"

Review this article on the relationship between organizational culture, leadership behavior and job satisfaction. As you are reading, think about the relationship between these variables and the role that organizational culture plays. Under what conditions will employees make a greater contribution to the organization?

1.3.3: Sociology URL Iiro Jussila, Sanjay Goel, and Psai Tuminen's "Governance of Co-operative Organizations: A Social Exchange Perspective"
While reading this paper on Social Exchange Theory, look for some important aspects of organizational behavior within a social psychology framework.  Reflect upon how the study of OB draws from many different disciplines.
1.3.4: Management Page Boundless Management: "Chapter 9, Section 2: Trait Approach"

Organizational behavior draws heavily from the study of management.  In this article, you'll be introduced to several theories of leadership selection within organizations.  You will also explore the role of gender diversity in leadership.  Finally, you will have the opportunity to examine leadership and OB across cultures. 

2.1: Individuals URL Principles of Management, v1.1: "Chapter 2: Personality, Attitudes, and Work Behaviors"

Now that you understand the role of organizations in business, let's take a look at the role of individuals.  This first reading will focus on work behaviors.  As you read, focus on how attitudes, perception, personality, values, and even the work environment serve to influence a worker's performance.

2.1.1: Attitudes Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Attitudes and Job Satisfaction"

This video expands upon one of the topics we've just introduced - attitudes.  As you listen to and watch the video, take note on how one's attitude can influence one's satisfaction on the job.  As a manger and as an employee, how can you use this information in your workplace?

URL Organizational Behavior, v1.1: "Chapter 4: Individual Attitudes and Behaviors"

The chapter reading goes into greater detail on how attitudes affect work behaviors.  As you read, focus on understanding cross-cultural differences in job attitudes and behaviors at work.

2.1.2: Persuasion Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Power and Politics in the Organization"

Watch this video to learn more about power and politics in the organization.  We will be discussing these topics in much greater detail during Unit 4.

2.1.3: Stress and Emotions URL Organizational Behavior: "Chapter 7: Managing Stress and Emotions"

Stress and emotions are two critical elements that influence a person's perception.  As you read this chapter, think also about the role that emotions play in behavior.  You will then be introduced to the concept of emotional intelligence.  Pay particular attention to the concepts of self-awareness, self-management, social awareness, and relationship management.  How do these concepts relate to individual performance?  The chapter concludes with a discussion on the role of national culture on stress.

URL Dr. Jaime Bochantin's "Processes of Emotion and Stress in the Workplace"

Review this presentation. As you read, think about your own experiences in dealing with emotion and burnout in the workplace. What role does emotion play in contemporary organizations? How has this changed over the past 100 years? What factors may have contributed to this?  How do the physical and mental environments of workers affect them?   

2.2: Employee Job Performance Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Cognitive and Process Theories"

This video lecture will start you on the path to correlating the effects of motivation on performance.  We are going to take a look at "how" workers are motivated.  Two key theories will be discussed.  First, the lecturer will explain equity theory, which is your perception of being treated fairly in comparison with others in the workplace.  Second, you will learn about expectancy theory, which examines your perception of achieving success in the workplace.  As you watch and listen, consider a time when you may have been treated unfairly or differently than others.  How did this make you feel?  Were you more of less motivated to perform well? 

2.2.1: Organizational Citizenship Behavior (OCB) URL International Journal of Business and Management: Nader Sheykh Al Eslami Kandlousi, Anees Janee Ali, Anahita Abdollahi's "Organizational Citizenship Behavior in Concern of Communication Satisfaction: The Role of the Formal and Informal Communication"

Both formal and informal communication play a large role in the development of satisfaction in the workplace.  Read this article to understand how effective communication can lead to organizational citizenship behavior (OCB),  a desirable concept in the workplace.  Think about the five dimensions of OCB - conscientiousness,  sportsmanship,  courtesy,  civic virtue, and altruism.  How many of these dimensions are present in your workplace?  How can you employ better communication in your environment?

File Dorothea Wahyu Ariani's "The Relationship between Employee Engagement, Organizational Citizenship Behavior, and Counterproductive Work Behavior"

This article continues our discussion of organizational citizenship behavior (OCB.)   Read about the positive link between employee engagement and OCB.  What type of link would you predict exists between employee engagement and counterproductive behavior?    

Page The State of Queensland: "Workplace Bullying and Harassment"

Workplace bullying can negatively affect the physical and mental environments of workers.  Spend some time reading this short article pertaining to a recent trend that has been emerging in workplaces: workplace bullying.  Here you can gain insight into the definitions and occurrences of workplace bullying, as well as how to prevent it from occurring.

2.2.2: Absenteeism Page Australian Public Service Commission: State of the Service Report, 2013-14: "Chapter 8: Understanding Employee Attendance"

This article tells us that, "Absence behavior has been shown to be influenced by a broad range of factors related to both the workplace (for example, the characteristics of the job and quality of leadership in the workplace) and the employee (for example, the values and expectations of the employee and external factors such as their domestic or financial situation.)"  As you read this article, think about how motivation can impact an employee's work attendance.  

2.2.3: Turnover URL South African Journal of Industrial Psychology: Janine du Plooy and Gert Roodt's "Work Engagement, Burnout and Related Constructs as Predictors of Turnover Intentions"
Skim over this article, and think about some of the reasons people leave their jobs and how this might be related to burnout and turnover.  How are burnout and turnover related to motivation?  As a manager, what can you do to lessen the duel impacts of burnout and turnover in your organization? Also, think back to our discussion on organizational citizenship behavior (OCB.)  What is the relationship between burnout and OCB?
URL Dr. Jaime Bochantin's "Employee Turnover"

Think about your experiences in dealing with turnover in the workplace. What are the factors that lead to turnover?  How might a manager minimize turnover in the workplace?  As you review this presentation, make note of the steps you can take to address this concern in your work environment.

2.3: Motivation URL Organizational Behavior, v1.1: "Chapter 5: Theories of Motivation"

This reading will introduce you to the basic needs of employees in the workplace.  As you read, concentrate on the role of motivation in determining employee performance.  Think back to our discussion on equity theory.  How are fairness perceptions determined and what are the consequences of these perceptions?  You will also read about motivational theories and how you can use these theories to improve motivation in your workplace.

Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Motivational Processes, Need Theories"

Watch this video to learn more about needs theories and how understanding these theories can help you to improve motivation in your organization.  Focus on some of the more popular theories, such as Maslow's Need Hierarchy and and McClelland's Need Theory.  How can you apply these theories to better motivate your employees?

URL Principles of Management, v1.1: "Chapter 14: Motivating Employees"
Read this chapter to gain more information about needs-based and process-based theories of motivation.  Compare what you are learning in this chapter with your previous readings.  What additional information can you use on you job to motivate your employees?    
2.3.1: Job Design URL Organizational Behavior, v1.1: "Chapter 6: Designing a Motivating Work Environment"

This chapter will expose you to the history of various job design approaches.  As you read this chapter, consider how you may increase the motivating potential of a job.  

Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Applications in the Organization of Job Design"

Watching this video will reinforce and clarify what you've just read about the various approaches to job design.  What steps can you take to design a job that will produce high levels of motivation, performance, and job satisfaction?  How can your approach to job design lower absenteeism and turnover?   

2.3.2: Goals URL Lisa White-McNulty's "Motivation: Goal Setting"
Read this short paper to discover how goal setting leads to motivation.  How can you apply this skill to your organization?
2.3.3: Improving Organizational Performance URL Principles of Management, v1.1: "Chapter 16, Section 6: Designing a High-Performance Work System"

When we think about organizational performance, we must consider the concept of a high performance work system (HPWS.)  Read this selection, which provides an overview of high-performing work systems and how to better organize a business for effective performance.  What steps can you take to create a high performance work system in your organization.

URL Henry Sempangi, David Cracknell, Madhurantika Moulick, and Hermann Messan’s “Process Mapping in Practice”

This article provides you with a case study highlighting "process mapping," which works hand in hand with setting goals.  Process mapping first seeks to consider how all organizational processes are currently being performed.  Then to be considered are how all processes "should" be performed, according to procedures.  Finally, process mapping outlines how processes "could" be accomplished, if greater efficiency is to be maximized.  Think about how the act of process mapping could be used as an approach to job design.  

2.4: Emotional and Social Intelligence URL The Noba Project: Marc Brackett, Sarah Delaney, and Peter Salovey's "Emotional Intelligence"

Emotions influence our behavior, our decision making and our relationship building.  Review this article and think about how your expression of emotion contributes to your overall well-being.  Take notes on the key concepts of emotional intelligence, including emotional regulation and expression of emotion.  Think about how emotional intelligence relates to workplace performance.

Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Social Perception"

Watch this video to learn more about social perception and how it differs based on your mental map.  Think about what your perceptions are based upon and how they are developed.  Focus also on the concept of attribution - both situational and personal.  Finally, consider how you explain the causes of behavior.  How do you explain how others act?  How can gaining an understanding of others' behaviors and how they are influenced help to increase performance in your organization?

3.1: Groups URL Organizational Behavior, v1.1: "Chapter 9: Managing Groups and Teams"

At this point in the course, you have a firm knowledge of organizational behavior and how it relates to organizational success.  You have also gained an understanding of managing individuals.  With this first chapter reading, you will be introduced to the concepts of groups and teams and how to manage them.  As you read, focus on what defines a group and what defines a team.  What are the differences?  What are the similarities?  Are all groups the same?  What are the cross-cultural influences on groups?  Finally, what are the stages of group development? 

Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Group Processes in the Organization - Part 1"

We continue with our study of groups by learning about types of groups, characteristics of groups, and cohesiveness of groups.  Think about what makes a group?  What type of interaction is required to make a group?  What types of goals must be shared?  How many members make up a group?  What other factors must be present to make up a group?  

3.1.1: Defining Groups Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Group Processes in the Organization - Part 2"

Our second video featuring Professor Naomi Rotter takes us further on our journey to discover the power of social norms within groups.  What are "norms," how are they formed, and how do they influence group behavior?  

3.1.2: Group Development Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Group Processes in the Organization - Part 3"

This third video will conclude our series on group processes by discussing the influence that the group can have over the individual's performance, behavior, and attitudes.  Why and when do we yield to the group norms?  What are the stages of group and team development and how can we use what we learned about groups to create high performance teams?  

3.1.3: Cohesion URL Principles of Management, v1.1: "Chapter 13, Section 2: Group Dynamics"

Read this chapter to develop a greater understanding of group development stages, paying particular attention to the Figure 13.4.  Be ready to define and discuss the stages of group development and what occurs at each stage.  Also, reflect back to our video on group cohesion.  Can a group have "too much" cohesion?  What are some of the effects of too much group cohesion?

3.2: Teams URL Principles of Management, v1.1: "Chapter 13: Managing Groups and Teams"

Now we are ready to learn about teams!  As you read this chapter, try to compare and contrast the features of groups and teams.  What are some of the barriers to team effectiveness?  What are the features of high performance teams?  Learn about how to design an effective team, as well as the link between diversity and team composition.  

Page The Performance Improvement Blog: Stephen J Gill's "Can Groups Be Creative"

Read this article from Stephen Gill's blog, which discusses ways that groups can work effectively as a team. Do you agree with the author?  What are your thoughts?  Are managers responsible for creating an environment where teams can thrive? If you would like to learn more, you can read the full blog here.

URL Dr. Jaime Bochantin's "Groups vs. Teams"

This presentation provides a summary of the characteristics that differentiate a group from a team. Use this presentation to highlight the key points that we've discussed regarding groups and teams.

3.3: Leadership Page New Jersey Institute of Technology: Dr. Naomi Rotter's Organizational Behavior: "Communication in the Organization"

Communication is key to organizational effectiveness.  Watch this video and take notes on the importance of the process of communication.  What are the components of the process of communication?  What are the key functions of communication?  What are the primary types of communication?  Think about how the process of communication impacts the performance of groups and teams. 

URL Organizational Behavior, v1.1: "Chapter 8: Communication"

This chapter reading is a great resource to highlight and reinforce the concepts we learned in the previous video.  The chapter begins with the Radio Shack case, which exemplifies the wrong way to communicate bad news.  Consider the message, as well as the medium that you would choose in this same situation.  Also, take a look at the "communication freezers," words that essentially shut down effective communication within your workplace.  Do you use these words?  What might you say instead to  create bridges instead of barriers?

3.3.1: Basic Approaches to Leadership URL Laura K. Hahn, Lance Lippert, and Scott T. Paynton's Survey of Communication Study: "Chapter 9: Interpersonal Communication"

Review this article, which discusses interpersonal communication, including communication with friends, partners, and family.  Pay attention to the concept of self-disclosure.  What level of self-disclosure is appropriate in the workplace?  With friends?  With family?  With your partner?  Also discussed in this article are conflict styles and how to apply effective conflict management to your organization.

3.3.2: Modern Issues in Leadership URL International Business Research: Faith Semercioz, Masoodul Hassan and Zelal Aldemir's "An Empirical Study on the Role of Interpersonal and Institutional Trust in Organizational Innovativeness"

Organizational researchers are of the view that “trust” remains the basis of high performance management teams.  Trust in the workplace  has  been  shown  to  have  a  strong  and  robust  influence  on  a  variety  of  organizational   phenomena,   including   job   satisfaction,   organizational  citizenship   behaviors,   organizational  commitment, turnover, job, employee & team performance, innovation, workplace, and counterproductive behaviors, organizational  revenue,  and  profit.  Read this article and see if you come to the same conclusion. 

3.3.3: Managing Relationships in the Workplace URL The Open University: "The Importance of Interpersonal Skills"

Awareness of our own and others' interpersonal skills can help us in dealing with our work tasks and make us more effective on the job.  Read this article to recognize the importance of good interpersonal skills, as well as how positive communication can enhance our work relationships including those within groups and teams.  

4.1: Power URL Organizational Behavior, v1.1: "Chapter 12: Leading People within Organizations"

This chapter introduces us to the concept of leadership.  As you read, think about the definition of leadership.  What are the traits of an effective leader?  What are the behaviors that effective leaders demonstrate?  Discover various leadership approaches and determine which approaches are most effective in various situations.

Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Leadership - Part 1"

The "bad" boss is an enduring character we all know.  Why do these characters exist?  Watch this video about leadership - the ability of one person to influence others to help achieve group or organizational goals.  What does organizational behavior tell us about leadership?   What traits come to mind when we think about leaders?  What leadership style works best in which situation?  Ponder these questions as you watch and take notes.  Also, pay attention to the summary of leadership theories.    

Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Leadership - Part 2"

This video is a continuation of our discussion on leadership.  We will learn more about the dynamics of leadership, particularly as we address the concepts of collaboration, competition, and change.

URL Organizational Behavior,v1.1: "Chapter 13: Power and Politics"

Read this chapter, which discusses meaning of power and authority and will inform you of both the positive and negative factors related to power and influence.

Page Boundless Management: "Chapter 9, Section 1: Defining Leadership: Sources of Power"

This reading will examine further the six sources of power available to organizational leaders and how leaders can employ these sources of power and influence in a meaningful and ethical way. 

4.1.1: Basic Approaches to Leadership Page Boundless Management: "Chapter 9, Section 1: Defining Leadership: Leadership Styles"

In the workplace, leaders may adopt different styles depending on what is most appropriate given the situation.  Read this short article to learn more about various leadership styles and how each style can contribute to organizational effectiveness.   

4.1.2: Modern Issues in Leadership Page The Performance Improvement Blog: Stephen J Gill's "Command-and-Control Leadership vs. People-Centered Leadership"

Read this article from Stephen Gill's blog, which compares and contrasts two very distinct types of leadership - command-and-control leadership versus people-centered leadership.  Think about the leadership styles you've experienced in your organization.  Which of the two styles is more common in your workplace?  Can both styles be effective given the appropriate situation?

4.2: Power Bases and Influence URL Volker Kessler's "Leadership and Power"

This reading will examine the relationship between leadership and power.  Although the article is written from a Judeo-Christian perspective, the concepts can be applied to many organizational situations.

4.3: Politics Page National Defense University: "Strategic Leadership and Decision Making: Leveraging Power and Politics"

This article discusses power in organizations.  As you read, use the infographics to highlight key concepts.

4.3.1: Social Networks URL Lisa Canning's "Entrepreneur the Arts: 2011 Nonprofit Social Networking Benchmark Report"

Read this blog post for examples of how organizations are using social media to engage audiences and network internally and externally.

URL Giorgos Cheliotis' "Social Network Analysis"

Read Giorgos Cheliotis' presentation about social network analysis. As you read, note how important networks and interactions are to the work of an organization.

4.3.2: Ethics and Politics URL International Business Research: Muhammad Abdul Jalil, Ferdous Azam, and Muhammad Khalilur Rahman's "Implementation Mechanism of Ethics in Business Organizations"

Read this article to learn more about the importance of ethics in business relationships. In today's business environment individuals as well as organizations are judged by their behaviors. This is where reputations are made.

5.1: Conflict Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Conflict and Stress"

This video introduces us to the next unit in our course, which is conflict management.  Conflict is a process that occurs when a person believes that others will take action that is at odds with his or her own goals.  Think about conflict as being perceptual.  From an organizational perspective, most conflict occurs as a result of competition over scarce resources or ambiguity over jurisdiction.  The result of conflict can be stress.  Consider times in your organization when you have experienced conflict.  What caused the conflict and what were the results?

URL Organizational Behavior, v1.1: "Chapter 10: Conflict and Negotiations"

This chapter reading provides a good introduction to conflict and negotiation.  You will learn about the types, causes, and consequences of conflict, as well as how to manage conflict.  The text then transitions to understanding and employing negotiation strategies within the organization.

5.1.1: Types and Phases of Conflict URL Dr. Jaime Bochantin's "Types and Phases of Conflict in the Workplace"

Review this presentation for a short discussion of several types of organizational conflict as well as some of the factors that influence conflict in the workplace.  Slide #4 is particularly relevant as it defines and explains the types of conflict you may see in your workplace. 

5.1.2: Conflict Is Good URL Administrative Sciences: Petru L. Curseu's "Intra-group Conflict and Teamwork Quality: The Moderating Role of Leadership Styles"

This article shows the relationship between task and relations oriented leadership styles and conflict management styles.  See which style is better suited to different types of conflict.  Recall our study of groups and teams in the previous unit.  Which work best within groups and teams?  

5.1.3: Causes of Conflict URL Lt. Col. Russell Pierre, Jr. and Jerome G. Peppers, Jr.'s "Conflict in Organizations: Good or Bad?"
Review this detailed article on conflict in organizations. Note the authors' focus on causes of conflict between the individual and the organization.  As you read, think also about the effects of conflict on the individual and on the organization.  Also, consider whether conflict is always bad?  What are some of the positive results of conflict?
5.1.4: Managing Conflict URL Dr. Jaime Bochantin's "Managing Conflict"

How do you manage conflict?  Do you aim to accommodate others' needs?  Or do you put your own needs first?  The key is to find a balance where both your needs and the needs of others are met. View this presentation on managing conflict for a quick introduction on various conflict management tendencies.  

5.2: Negotiations URL Dr. Jaime Bochantin's "Basics of Negotiation"

View this presentation for an overview of negotiation.  What are some common myths about negotiation?  How can you better prepare for negotiation.  Finally, take note of the term acronym "BATNA"  and the distinction between target points and reservations points in a negotiation.   

File Professor Mary P. Rowe's "Negotiation: Theory and Practice"

Read this article about the theory and practice of negotiation.  Complete the introductory self-assessment exercises first.  Then, as you read the paper, compare your initial responses to the content in the article.  How accurate were your answers?  Did you recognize the sources of power from your previous readings?  

5.2.1: Third Party Intervention Page Donegal Mediation Network's "What are the Principles of Mediation?"

Watch this short video to learn about the principles of mediation.  How might mediation be used as a form of conflict resolution?

URL Dr. Jaime Bochantin's "Basics of Mediation and Manager as Mediator"

Now that we are aware of the principles of mediation, what applications do they have for the organization?  Why is it beneficial for managers to resolve conflict - possibly with the use of mediation - as opposed to using arbitration?  What traits and characteristics does a typical mediator possess?  Do you share any of these traits?

5.2.2: Honesty URL Dr. Jaime Bochantin's "Ethics in Negotiations"

Our final lesson on conflict and negotiation will address the role of ethical negotiations.  Why would someone lie during a negotiation?  What are the arguments for behaving ethically?

6.1: Business Cultures URL Principles of Management, v1.1: "Chapter 8: Organizational Culture"

We will begin our last unit of the course with a chapter reading on organizational culture.   Organizational culture refers to a system of shared assumptions, values, and beliefs that show people what is appropriate and inappropriate behavior.  Why is organizational culture so important for an organization?  What dimensions make up an organization's culture?  Finally, who is responsible for the creation and maintenance of an organization's culture?  Consider these questions as you read the chapter.  

6.1.1: Defining Culture in an Organization URL International Journal of Business and Management: Ezekiel Saasongu and Darius Ngutor Ikyanon's "The Influence of Corporate Culture on Employee Commitment to the Organization"

Read this article to better understand the concept of and importance of organizational commitment. An interesting topic in the field of organizational behavior, organizational commitment is defined as the degree to which an employee identifies with the organization and wants to continue actively participating in it.  Consider how organizational culture can influence organizational commitment.   

URL Laura K. Hahn, Lance Lippert, and Scott T. Paynton's "Survey of Communication Study: Organizational Communication"

Organizational communication focuses on building relationships within the organization.  As you read this chapter, you will learn about organizational communication and communication research. Notice in section 11.7.5, "Cultural Perspective,” the authors describe key elements of organizational culture. These elements have a direct influence on employee behavior, commitment, and an organization's success.

6.1.2: Managing Culture Page TEDxTalks: Catherine Courage's "Igniting Creativity to Transform Corporate Culture"

After reading the chapters and articles in the previous subunit, watch this TEDxTalk by Catherine Courage for some examples regarding the impact of corporate culture on managing organizations and innovation.  Think about your capacity for creative thinking and how you can bring this skill to the workplace.   

URL Organizational Behavior, v1.1: "Chapter 2: Managing Demographic and Cultural Diversity"

Read this chapter for an in-depth look at how to manage demographic and cultural diversity.  First, we will consider what constitutes diversity, as well as the benefits of managing it.  We will attempt to describe the challenges of managing a diverse workforce, including multicultural work forces and those organizations with diverse demographics.  We will conclude with a discussion on diversity and ethics, and how standards of ethics may vary depending on culture, age, gender, and other traits.  While reading this chapter, think what you bring to the workplace.  What  unique demographical or cultural attributes do you possess?  How do these characteristics affect your values and management style?  What steps can you take to better understand, work with, and manage those who may have different characteristics than you?  

Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Organizational Culture and Environment"

Watch this video for an overview of three aspects of organizations which affect their functioning. Organizational culture is one of the three key aspects, along with the environment and technology.

6.2: Corporate Structure URL Principles of Management, v1.1: "Chapter 7: Organizational Structure and Change"

What are the basic elements of organizational structure?  The Toyota Motor Company case introduces you to the importance of organizational structure.  By reading the first two sections of this chapter, you will be able to successfully define organizational structure and its basic elements. You will also be able to identify the basic types of organizational structure.  

Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Organizational Structure"

This video by Professor Naomi Rotter discusses organizational structure.  See if you can determine which design makes the most sense for the main functions of the organization.  How and why does the organization divide its tasks?  How does the organization coordinate activities among these tasks?  Consider the concepts of division of labor, hierarchy of authority, span of control, line versus staff positions, and level of centralization as the video progresses.  

URL Néstor Miranda Carús' "Organizational Design"
This module details some of the ideas introduced in the previous video.  Read this paper to learn more about the concept and importance of organizational design.  Follow history of organizational design and track the basic element of design.  Note how organizations are designed to maximize communication opportunities between units.  Pay attention to the advantages and disadvantages of each type of design.  Do you recognize any of these designs in your organization?  
6.3: Changing the Organization Page New Jersey Institute of Technology: Dr. Naomi Rotter's "Organizational Behavior: Organizational Change"

Watch this video to determine why organizations change, what can be changed, how organizations change, and how difficult it is to implement change within an organization.  You will examine some methods and skills needed for accomplishing change.  Finally, you will learn why many people within organizations resist change, and how you, as a manager, can utilize certain tactics to help overcome this common and widespread resistance.   

URL Principles of Management, v1.1: "Chapter 7: Organizational Structure and Change"

Earlier in the unit, you read the first two units in this chapter.  You learned about the elements of organizational structure and were able to identify several types of structures.  Now, we will return to this chapter and read units 3 and 4.  By reading these sections, you will be exposed to the concept of organizational change and why resistance to change is prevalent in most organizations.  Under what conditions do organizations tend to implement change?  Is change always bad?  How can you increase "buy in" within your organization in order to successfully facilitate needed change?  Reflect back to our earlier readings on personality, particularly the Big Five Personality Trait of "openness to experiences."  How might change resistance be related to personality?      

Page Boundless Management: "Chapter 4, Section 7: Managing Change for Employees: Strategies for Successful Organizational Change"

Read this chapter to learn more about successful change implementation.  As we learned in our previous readings and video, resistance to change is very common.  Organizational change often is met with discomfort and concern.  Think about what strategies you can use to enable change within an organizational culture while mitigating resistance. 

File Journal of Technology Management & Innovation: Alvair Silveira Torres Jr. and Ana Maria Gati's "Identification of Barriers Towards Change and Proposal to Institutionalize Continuous Improvement Programs in Manufacturing Operations"

This article provides a real-world case study example of barriers to change and management of change.  In the case, Brazilian manufacturing companies and their efforts to implement Continuous Improvement (CI) programs are studied.   The case illustrates that despite considerable employee motivation to embrace change in the initial phases, change cannot be successful in the long term without management actively managing the changes.  What important points about change management can you take away from this case study?    

6.4: The Changing Landscape of Organizations URL Dr. Jaime Bochantin's "The Changing Landscape of Organizations"

We will conclude our class with a final subunit on the changing landscape of organizations.  We begin this subunit with a presentation about the latest trends in organizational behavior research.  Earlier in the course, we touched upon several of the key research trends, including workplace bullying.  This presentation also considers other current issues, such as generational differences in the workplace, workplace incivility, and work-life balance.  As you review this presentation, think about your generation and the traits that describe it.  Do you share these traits?  Have you experienced incivility or bullying in your workplace?  If so, how did this experience affect your performance?  Finally, what is the responsibility of the organization to foster work-life balance?  How well is your organization doing in this regard?

URL Lynne Green, Samantha Heather, Lane McKittrick, Adrian Naranjo, and Christy Ward's "Understanding the Multiple Generations in the Workplace"

The previous presentation introduced you to one emerging trend in OB research - generational differences in the workplace.  Read this article to get a closer look at the challenges of understanding and managing the multiple generations currently in many organizations.    As you read, compare the workplace characteristics of each generation.  Look for overlap, as well as for differences.  What kind of experiences have you had with various generations?  As a manager, how can you better manage the vast age and generational differences within your workplace in order to successfully meet organizational goals?

URL Dr. Jaime Bochantin's "Generational Differences Grid"

This chart provides a quick reference regarding the differences among the various generations in today's workforce.  This a a great one-screen summary of what you've read in the previous article.   Focus on the left-hand column to each factor that most people consider important in the workplace. Then, move across the grid to compare the different expectations and responses.    

Study Guides Page Unit 1 Study Guide: Organizations in Business

The following study guide is meant to help you prepare for the final exam. This material is for your practice and review only. You will not be asked to turn in your responses to the questions and activities below. As you work through these study guides, take note of your confidence level with the material. Ask yourself if you feel comfortable with your grasp of these topics, and take the suggestions for resources to re-watch or re-read seriously before proceeding to the final exam.

For your convenience, Microsoft Word and PDF files of this study guide are linked below.

  • DOC (automatic download)
  • PDF
Page Unit 2 Study Guide: Managing Individuals

The following study guide is meant to help you prepare for the final exam. This material is for your practice and review only. You will not be asked to turn in your responses to the questions and activities below. As you work through these study guides, take note of your confidence level with the material. Ask yourself if you feel comfortable with your grasp of these topics, and take the suggestions for resources to re-watch or re-read seriously before proceeding to the final exam.

For your convenience, Microsoft Word and PDF files of this study guide are linked below.

Page Unit 3 Study Guide: Managing Groups

The following study guide is meant to help you prepare for the final exam. This material is for your practice and review only. You will not be asked to turn in your responses to the questions and activities below. As you work through these study guides, take note of your confidence level with the material. Ask yourself if you feel comfortable with your grasp of these topics, and take the suggestions for resources to re-watch or re-read seriously before proceeding to the final exam.

For your convenience, Microsoft Word and PDF files of this study guide are linked below.

  • DOC (automatic download)
  • PDF
Page Unit 4 Study Guide: Leveraging Power

The following study guide is meant to help you prepare for the final exam. This material is for your practice and review only. You will not be asked to turn in your responses to the questions and activities below. As you work through these study guides, take note of your confidence level with the material. Ask yourself if you feel comfortable with your grasp of these topics, and take the suggestions for resources to re-watch or re-read seriously before proceeding to the final exam.

For your convenience, Microsoft Word and PDF files of this study guide are linked below.

Page Unit 5 Study Guide: Conflict Management and Negotiations

The following study guide is meant to help you prepare for the final exam. This material is for your practice and review only. You will not be asked to turn in your responses to the questions and activities below. As you work through these study guides, take note of your confidence level with the material. Ask yourself if you feel comfortable with your grasp of these topics, and take the suggestions for resources to re-watch or re-read seriously before proceeding to the final exam.

For your convenience, Microsoft Word and PDF files of this study guide are linked below.

  • DOC (automatic download)
  • PDF
Page Unit 6 Study Guide: Organizational Structure, Culture, and Managing Change

The following study guide is meant to help you prepare for the final exam. This material is for your practice and review only. You will not be asked to turn in your responses to the questions and activities below. As you work through these study guides, take note of your confidence level with the material. Ask yourself if you feel comfortable with your grasp of these topics, and take the suggestions for resources to re-watch or re-read seriously before proceeding to the final exam.

For your convenience, Microsoft Word and PDF files of this study guide are linked below.

Course Feedback Survey URL Course Feedback Survey