Communication

This chapter reading is a great resource to highlight and reinforce the concepts we learned in the previous video. The chapter begins with the Radio Shack case, which exemplifies the wrong way to communicate bad news. Consider the message, as well as the medium that you would choose in this situation. Also, take a look at the "communication freezers", words that essentially shut down effective communication within your workplace. Do you use these words? What might you say instead to create bridges instead of barriers?

Learning Objectives

After reading this chapter, you should be able to do the following:

  1. Understand the communication process.
  2. Compare and contrast different types of communication.
  3. Compare and contrast different communication channels.
  4. Understand and learn to overcome barriers to effective communication.
  5. Understand the role listening plays in communication.
  6. Learn how ethics can play a role in how messages are communicated as well as how they are perceived.
  7. Learn how verbal and nonverbal communication can carry different meanings among cultures.

Source: Saylor Academy, https://saylordotorg.github.io/text_organizational-behavior-v1.1/s12-communication.html
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