Managing Stress and Emotions

Stress and emotions are two critical elements that influence a person's perception. As you read this chapter, also think about the role that emotions play in behavior. We will then introduce you to the concept of emotional intelligence. Pay particular attention to the concepts of self-awareness, self-management, social awareness, and relationship management. How do these concepts relate to individual performance? The chapter concludes with a discussion on the role of national culture on stress.

Learning Objectives

After reading this chapter, you should be able to do the following:

  1. Understand the stress cycle.
  2. Recognize the sources of stress for employees.
  3. Recognize the outcomes of stress.
  4. Understand how to manage stress in organizational contexts.
  5. Understand the role emotions play for attitudes and behaviors at work.
  6. Learn about emotional labor and how to manage it.
  7. Understand how emotions can affect perceptions of what is ethical.
  8. Understand cross-cultural differences in stressors.

Source: Saylor Academy, https://saylordotorg.github.io/text_organizational-behavior-v1.1/s11-managing-stress-and-emotions.html
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