BUS209: Organizational Behavior

Welcome to BUS209: Organizational Behavior

Specific information about this course and its requirements can be found below. For more general information about taking Saylor Academy courses, including information about Community and Academic Codes of Conduct, please read the Student Handbook.

Course Description

Study how individuals and groups behave and interact in the workplace and the key factors that affect organizational behavior. Topics include how to manage individuals, understanding group dynamics, how to manage conflict, and how to initiate change.

Course Introduction

There is no shortage of quotes in which inspirational business leaders describe the sources of their success. Their reasons are often diverse, but almost everyone comes back to the same thing: people. The people are the company; they create success. Even so, there is more to successful business leadership than managing human capital, since you must also have a suitable structure and culture at your firm. Imagine the U.S. military: it boasts some of the best-trained soldiers in the world, but that talent would be wasted without a structure designed to appropriately deploy forces. In other words, the military would not be as successful without streamlined organizational behavior. Organizational behavior (OB) is the study of how people interact in organizations. These interactions are governed by a number of factors, including your personal life, the personality of your boss or your boss's boss, a direct report, the team you have been assigned to, or the direction that the top of the organization has given to you. OB researchers carefully monitor these dynamics within an organization, because any time there is friction, money is lost. A certain level of friction is to be expected (and often even desired), but most of the friction that occurs within an organization is counterproductive and detrimental to the bottom line. In this course, you will study the factors that have the greatest impact on organizational behavior. From managing individuals and understanding group dynamics to managing conflict and initiating change, organizational behavior affects everyone in a firm.

This course includes the following units:

• Unit 1: Organizations in Business
• Unit 2: Managing Individuals, Personalities, and Motivation
• Unit 3: Managing Groups and Teams
• Unit 4: Leadership, Influence, and Leveraging Power
• Unit 5: Conflict Management and Negotiations
• Unit 6: Organizational Culture, Diversity, and Managing Change

Course Learning Outcomes

Upon successful completion of this course, you will be able to:

• define organizational behavior at three levels within organizations: the individual, the group, and the organization as a whole;
  
• define basic organizational behavior principles;
• identify how diversity and globalization affect behavior in the workplace;
• explain how environments, attitudes, and perception influence behavior in organizations;
• identify the effects of motivation as a means for improving work performance and organizational effectiveness;
• identify the elements of group behavior, including identity, group dynamics, and communication, and how these affect workplace productivity;
• explain the dynamics of teams and their impact on organizational success;
• explain various leadership approaches and the impact of power and politics in organizations;
• explain how to effectively manage conflict and to resolve conflict with others;
• identify characteristics of organizational structure and the impact of different structures on workplace behavior; and
• explain how organizational culture and diversity build a meaningful work environment.

Throughout this course, you will also see learning outcomes in each unit. You can use those learning outcomes to help organize your studies and gauge your progress.

Course Materials

The primary learning materials for this course are articles, lectures, and videos.

All course materials are free to access and can be found in each unit of the course. Pay close attention to the notes that accompany these course materials, as they will tell you what to focus on in each resource, and will help you to understand how the learning materials fit into the course as a whole. You can also see a list of all the learning materials in this course by clicking on Resources in the navigation bar.

Evaluation and Minimum Passing Score

Only the final exam is considered when awarding you a grade for this course. In order to pass this course, you will need to earn a 70% or higher on the final exam. Your score on the exam will be calculated as soon as you complete it. If you do not pass the exam on your first try, you may take it again as many times as you want, with a 7-day waiting period between each attempt. Once you have successfully passed the final exam you will be awarded a free Course Completion Certificate.

There are also end-of-unit assessments in this course. These are designed to help you study, and do not factor into your final course grade. You can take these as many times as you want until you understand the concepts and material covered. You can see all of these assessments by clicking on Quizzes in the course's navigation bar.

Earning College Credit

This course is eligible for college credit via Saylor Academy's Direct Credit Program. If you want to earn college credit, you must take and pass the Direct Credit final exam. That exam will be password protected and requires a proctor. If you pass the Direct Credit exam, you will receive a Proctor Verified Course Certificate and be eligible to earn an official transcript. For more information about applying for college credit, review the guide to college credit opportunities. Be sure to check the section on proctoring for details like fees and technical requirements.

There is a 14-day waiting period between attempts of the Direct Credit final exam. There is no waiting period between attempts for the not-for-credit exam and the Direct Credit exam. You may only attempt each Direct Credit final exam a maximum of 3 times. Be sure to study in between each attempt!

Tips for Success

BUS209: Organizational Behavior is a self-paced course, which means that you can decide when you will start and when you will complete the course. There is no instructor or an assigned schedule to follow. We estimate that the "average" student will take 48 hours to complete this course. We recommend that you work through the course at a pace that is comfortable for you and allows you to make regular progress. It's a good idea to also schedule your study time in advance and try as best as you can to stick to that schedule.

Learning new material can be challenging, so we've compiled a few study strategies to help you succeed:

• Take notes on the various terms, practices, and theories that you come across. This can help you put each concept into context, and will create a refresher that you can use as you study later on.
• As you work through the materials, take some time to test yourself on what you remember and how well you understand the concepts. Reflecting on what you've learned is important for your long-term memory, and will make you more likely to retain information over time.

Technical Requirements

This course is delivered entirely online. You will be required to have access to a computer or web-capable mobile device and have consistent access to the internet to either view or download the necessary course resources and to attempt any auto-graded course assessments and the final exam.

• To access the full course including assessments and the final exam, you will need to be logged into your Saylor Academy account and enrolled in the course. If you do not already have an account, you may create one for free here. Although you can access some of the course without logging in to your account, you should log in to maximize your course experience. For example, you cannot take assessments or track your progress unless you are logged in.
• If you plan to attempt the optional Direct Credit final exam, then you will also need access to a webcam. This lets our remote proctoring service verify your identity, which is required to issue an official transcript to schools on your behalf.

For additional guidance, check out Saylor Academy's FAQ.

Fees

This course is entirely free to enroll in and to access. Everything linked in the course, including textbooks, videos, webpages, and activities, is available for no charge. This course also contains a free final exam and course completion certificate.

This course also has an optional final exam that can give you an opportunity to earn college credit. This exam requires the use of a proctoring service for identity verification purposes. The cost for proctoring for this optional exam is $5 per session.