Conflicts in Organizations Good or Bad

How do you manage conflict? Do you aim to accommodate others' needs? Or do you put your own needs first? The key is to find a balance where both your needs and the needs of others are met. View this presentation on managing conflict for a quick introduction to various conflict management tendencies.

Management of Conflict

  • When determining how to manage conflict, we tend to utilize different styles depending on the situation:
    • Avoidance - Non-confrontational: walking away from the situation
    • Accommodation - Non-confrontational: setting aside your needs for the needs of the other party
    • Competition - Win/lose: your loss is the other party's gain; tactics include: forcing, low-balling, time constraints, deception, etc.
    • Compromise - Splitting the difference: (i.e. flipping a coin, cutting something in half)
    • Collaboration - Win/win: both parties mutually benefit, and creative alternatives are achieved.

Responding to Conflict

New Directions for Conflict Management

  • Bargaining/Negotiation
  • Third-Party Conflict Resolution


  • Negotiation: an interpersonal decision-making process necessary whenever we cannot achieve our objectives single-handedly
  • Ex. Buying a car; buying a house; things at work
  • Integrative Bargaining
  • Distributive Bargaining

Differences Between Distributive & Integrative Bargaining

  • Claim Value (win-lose)
  • Positional/ Rights/ Power
  • Goal: Individual Gain
  • Single Issue
  • No future relationship
  • Create Value (win-win)
  • Principled / Interest
  • Goal: Mutual & Individual Gain
  • Multiple Issues
  • Long-term relationship

Third-Party Conflict Resolution

  • Managerial Conflict Resolution
  • Outside Conflict Resolution

Managerial Conflict Resolution

  • Inquisitor
  • Judge
  • Advisor
  • Motivator
  • Investigator
  • Restructurer
  • Problem solver
  • Procedural marshal

Outside Conflict Resolution

  • Mediators - help parties facilitate the dispute but hold no decision power
  • Arbitrators - makes binding decisions based on the proposals and arguments of the parties involved in the conflict

Creative Commons License This text was adapted by Saylor Academy under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 License without attribution as requested by the work's original creator or licensor.

Last modified: Tuesday, December 7, 2021, 4:16 PM