BUS209: Organizational Behavior (2021.A.01)

To have a team, you must have a clear and elevating goal that supersedes all individual goals. Usually, this goal does not change or get adjusted; instead, it guides all aspects of the team's performance. This does not mean there is no place for groups within a company; many groups exist to serve other needs within the organization. You might, for example, have a committee for enhancing diversity, or a group of executives that are searching for a new CEO. In both of these examples, there is a goal (to increase diversity or find a CEO), but the way this goal is attained can change throughout the process. Perhaps your group decided halfway through the process to only consider internal hires for a promotion instead of conducting an external search.

This chapter reading is a great resource to highlight and reinforce the concepts we learned in the previous video. The chapter begins with the Radio Shack case, which exemplifies the wrong way to communicate bad news. Consider the message, as well as the medium that you would choose in this situation. Also, take a look at the "communication freezers", words that essentially shut down effective communication within your workplace. Do you use these words? What might you say instead to create bridges instead of barriers?