• Unit 5: Conflict Management and Negotiations

    Conflict is good as long as it is productive. Insulting someone is not productive, but a healthy debate is the foundation of democracy and is valuable in business. Successful organizations encourage healthy conflict; it forces people to defend opinions and allows for a free flow of ideas. Of course, managers must prevent these conflicts from getting out of hand.

    Completing this unit should take you approximately 6 hours.

    • 5.1: Conflict

    • 5.2: Negotiations

    • Unit 5 Assessment

      • Receive a grade