Understanding People at Work
We are now moving on to the topic of understanding people in the workplace. This article will introduce you to the differences you will see in the workplace and help you understand these differences better. You'll also read about the concept of perception, which we will cover more in-depth in the next unit.
Conclusion
In
conclusion, in this chapter we have reviewed major individual
differences that affect employee attitudes and behaviors. Our values and
personality explain our preferences and the situations we feel
comfortable with. Personality may influence our behavior, but the
importance of the context in which behavior occurs should not be
neglected. Many organizations use personality tests in employee
selection, but the use of such tests is controversial because of
problems such as faking and low predictive value of personality for job
performance. Perception is how we interpret our environment. It is a
major influence over our behavior, but many systematic biases color our
perception and lead to misunderstandings.