Managing Stress and Emotions

Stress and emotions are two critical elements that influence a person's perception. As you read this chapter, also think about the role that emotions play in behavior. We will then introduce you to the concept of emotional intelligence. Pay particular attention to the concepts of self-awareness, self-management, social awareness, and relationship management. How do these concepts relate to individual performance? The chapter concludes with a discussion on the role of national culture on stress.

Conclusion

Stress is a major concern for individuals and organizations. Exhaustion is the outcome of prolonged stress. Individuals and organizations can take many approaches to lessening the negative health and work outcomes associated with being overstressed. Emotions play a role in organizational life. Understanding these emotions helps individuals to manage them. Emotional labor can be taxing on individuals, while emotional intelligence may help individuals cope with the emotional demands of their jobs.